BIM & Cubicost Customer Success Consultant

Glodon Company Limited; Kampung Malaysia Tambahan; On-site; MYR 42,000 - 66,000; Full time

Job summary

Glodon Company Limited in Malaysia seeks a Customer Success Consultant to support branch development, enhance technical capability and assist in product demos and trainings for Cubicost users.

The role involves preparing technical materials, conducting market research, guiding key clients on demand, and collaborating with marketing teams. Fluency in English and Chinese is preferred to engage multinational customers in the construction software sector.

Qualifications

• Bachelor degree in Civil Engineering, QS or equivalent.
• At least 1 year experience in related field.
• Proficiency in BIM, digital construction and Cubicost.
• Fluent in English; able to communicate in Chinese and English.

Responsibilities

• Support branch development including market research and data collection.
• Be responsible for technical capability.
• Support product demo meetings: technical exploration, demos, Q&A.
• Provide product trainings to Cubicost users and monitor usage to improve satisfaction.
• Provide project guidance for key clients on business demand.
• Prepare technical materials for demos and trainings.
• Make public technical speeches upon demand.
• Collaborate with the team on marketing events.

Skills

BIM expertise

Digital construction

Cubicost

Education

Bachelor Degree in Engineering (Civil) or Quantity Survey or equivalent

Job description

Glodon Company Limited in Malaysia seeks a Customer Success Consultant to support branch development, enhance technical capability and assist in product demos and trainings for Cubicost users.

The role involves preparing technical materials, conducting market research, guiding key clients on demand, and collaborating with marketing teams. Fluency in English and Chinese is preferred to engage multinational customers in the construction software sector.