Customer Success & Operations Specialist

Avnet; George Town; On-site; MYR 36,000 - 54,000; Full time

Job summary

Avnet Malaysia in Penang (George Town) is seeking a capable Customer Service Associate to respond to inquiries, expedite orders, research dispositions, and resolve issues. You will support sales teams, maintain electronic and/or hard-copy records, and ensure compliance with consumer laws in a fast-paced environment.

Two years of related experience and a high school diploma are required; fluency in English and local languages is a plus.

Qualifications

• Requires a high school diploma or equivalent.
• Minimum two years of related customer service experience.
• Strong communication and problem-solving skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High School Diploma

Job description

Avnet Malaysia in Penang (George Town) is seeking a capable Customer Service Associate to respond to inquiries, expedite orders, research dispositions, and resolve issues. You will support sales teams, maintain electronic and/or hard-copy records, and ensure compliance with consumer laws in a fast-paced environment.

Two years of related experience and a high school diploma are required; fluency in English and local languages is a plus.