Senior Customer Service & Order Expediting Specialist

Avnet LLC; Kuala Lumpur; Hybrid; MYR 39,000 - 61,000; Full time

Job summary

Avnet LLC in Penang, Malaysia is hiring a Customer Service Executive for a full-time, hybrid role. You will respond to customer inquiries, expedite critical orders, communicate dispositions and resolve issues to ensure customer satisfaction.

The position requires a High School Diploma and typically five years of related experience. Strong communication and problem-solving skills, plus the ability to multi-task in a fast-paced environment, are essential.

Qualifications

• High School Diploma or equivalent.
• Typically requires a minimum of five years of related experience.

Responsibilities

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Skills

Communication

Problem solving

Multi-tasking

Computer literacy

Education

High School Diploma

Job description

Avnet LLC in Penang, Malaysia is hiring a Customer Service Executive for a full-time, hybrid role. You will respond to customer inquiries, expedite critical orders, communicate dispositions and resolve issues to ensure customer satisfaction.

The position requires a High School Diploma and typically five years of related experience. Strong communication and problem-solving skills, plus the ability to multi-task in a fast-paced environment, are essential.