Senior Customer Service & Order Management Specialist

Arrow Electronics; George Town; Sur place; MYR 84 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

Growth Opportunities

And more!

Résumé du poste

Arrow Electronics, Inc. in Penang, Malaysia seeks a Senior Customer Service Representative to manage service for defined customers in the region and ensure adherence to service levels and processes.

This role coordinates communications from the Service Centre and handles EDI and manual order entry, backlog management, and daily supply communication with stakeholders. The successful candidate will maintain high quality order processing, resolve discrepancies in shipping, pricing and RMAs, and

Qualifications

• Customer oriented with customer service background.
• Process driven and very strong in problem solving.
• High level of ownership and accountability for assigned tasks.
• Great team player.
• Good communication skills suitable for both internal and external communities.
• Can effectively cope with change and be comfortable with ambiguity.
• Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
• Willing to work in a challenging and multicultural environment.
• English mandatory both verbal and written.

Responsabilités

• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries.
• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licenses.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate to meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyse, escalat and take appropriate action on Shortages.
• Create new customer price agreements.

Connaissances

Customer service

Problem solving

Ownership

Teamwork

Communication

English proficiency

Description du poste

Arrow Electronics, Inc. in Penang, Malaysia seeks a Senior Customer Service Representative to manage service for defined customers in the region and ensure adherence to service levels and processes.

This role coordinates communications from the Service Centre and handles EDI and manual order entry, backlog management, and daily supply communication with stakeholders. The successful candidate will maintain high quality order processing, resolve discrepancies in shipping, pricing and RMAs, and