Customer Success & Sales Support Executive

ES GLOBAL HARDWARE SDN. BHD.; Kapar; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Job security

Professional development & training

Supportive work environment

Career advancement opportunities

Standard labour law benefits

Team-focused culture

Job summary

ES Global Hardware Sdn. Bhd. in Kapar, Selangor, Malaysia, seeks a Customer Service Executive for a full-time role.

You will be the first contact for customers, handling inquiries, processing orders, and supporting sales administration to boost retention and reputation. Ideal candidates have excellent English and Malay communication, strong organizational skills, and the ability to multitask while maintaining accurate records and product knowledge.

Qualifications

• Excellent written and verbal English and Malay communication.
• Strong organizational and time management abilities.
• Experience in customer service, sales support or similar admin role.
• Ability to multitask and handle multiple requests simultaneously.
• Attention to detail in data entry and documentation.

Responsibilities

• Handle customer inquiries via phone, email, website and other channels in a timely and professional manner.
• Process customer orders, quotes, and invoices accurately and efficiently.
• Maintain detailed customer records and update databases with current information.
• Resolve customer complaints and concerns while maintaining a positive and professional attitude.
• Coordinate with sales and operations teams to ensure customer requirements are met.
• Provide product information and recommendations to customers based on their needs.
• Follow up with customers to ensure satisfaction with products and services received.
• Prepare and send sales documentation, confirmations, and reports as required.
• Support the sales team with administrative tasks and customer-related activities.
• Maintain knowledge of company products, pricing, and promotional offerings.

Skills

English language

Malay language

Communication skills

Organizational skills

Multitasking

Problem solving

Tools

SQL

Job description

ES Global Hardware Sdn. Bhd. in Kapar, Selangor, Malaysia, seeks a Customer Service Executive for a full-time role.

You will be the first contact for customers, handling inquiries, processing orders, and supporting sales administration to boost retention and reputation. Ideal candidates have excellent English and Malay communication, strong organizational skills, and the ability to multitask while maintaining accurate records and product knowledge.