Customer Service Lead - Order Fulfillment & Improvement

Air Liquide; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Air Liquide Malaysia is seeking a Customer Services Executive to oversee daily order fulfillment and provide frontline customer support across channels. You will collaborate with logistics, finance and asset management to ensure timely delivery, accurate billing and smooth customer experiences.

We value a bachelor’s degree, strong problem-solving, and a customer-centric mindset, with proven experience in sales administration or customer service.

Qualifications

• Bachelor's degree in any discipline.
• Strong problem‑solving skills and a customer‑centric mindset.
• Experience in sales administration or customer service roles.
• Highly organized, detail‑oriented with ability to manage multiple priorities.

Responsibilities

• Oversee and execute daily order fulfillment processes and customer service support.
• Coordinate with logistics and asset management for timely orders and accurate billing.
• Drive timely resolution of customer issues and complaints.
• Support process improvements and ISO‑aligned quality procedures.
• Assist with administrative tasks including document retention and stock takes.

Skills

Customer service

Sales administration

Problem solving

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Continuous learning

Travel readiness

Education

Bachelor's degree in any discipline

Job description

Air Liquide Malaysia is seeking a Customer Services Executive to oversee daily order fulfillment and provide frontline customer support across channels. You will collaborate with logistics, finance and asset management to ensure timely delivery, accurate billing and smooth customer experiences.

We value a bachelor’s degree, strong problem-solving, and a customer-centric mindset, with proven experience in sales administration or customer service.