Customer Care & Order Fulfillment Specialist

MY11655-MALAYSIA Southern Industrial Gas Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

Air Liquide is seeking a Customer Service Executive to oversee daily order fulfillment and provide exceptional customer support. The role involves coordinating with logistics, handling inquiries, and ensuring timely delivery and accurate billing across channels.

The ideal candidate has a Bachelor's degree in any discipline and at least 1 year of experience in sales administration or customer service. Strong communication and organizational skills are essential, with willingness to travel when

Qualifications

• Bachelor's degree in any discipline.
• At least 1 year of experience in sales administration, customer service, or related operational role.
• Strong problem-solving and customer-centric mindset.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Serve as a primary point of contact for customer requests and order processing across multiple channels.
• Coordinate with logistics and asset management to ensure timely order fulfillment and accurate billing.
• Drive timely resolution of customer issues and log feedback for continuous improvement.
• Assist with process improvements by reviewing KPIs and implementing service-delivery enhancements.

Skills

Customer service

Problem-solving

Communication skills

Multitasking

Education

Bachelor's degree in any discipline

Job description

Air Liquide is seeking a Customer Service Executive to oversee daily order fulfillment and provide exceptional customer support. The role involves coordinating with logistics, handling inquiries, and ensuring timely delivery and accurate billing across channels.

The ideal candidate has a Bachelor's degree in any discipline and at least 1 year of experience in sales administration or customer service. Strong communication and organizational skills are essential, with willingness to travel when