Customer Service & Process Improvement Specialist

Air Liquide; Shah Alam; On-site; MYR 40,000 - 54,000; Full time

Job summary

Air Liquide is seeking a Customer Service Executive to oversee daily order fulfillment and support led projects aimed at improving efficiency and customer satisfaction. You will collaborate with logistics, asset management, and other departments to ensure accurate billing and timely deliveries.

The role requires a Bachelor's degree, strong problem-solving skills, and a customer-centric mindset, with at least 1 year of relevant experience. 5.5-day work week and travel may be required.

Qualifications

• Bachelor’s degree in any discipline is required.
• 1 year of experience in a sales administration, customer service, or related role.
• Strong communication and interpersonal skills, organized and detail oriented.
• Willingness to work a 5.5-day work week and travel when required.

Responsibilities

• Serve as a primary contact for customer requests and order processing across channels.
• Coordinate with logistics and asset management to ensure on-time fulfillment and accurate billing.
• Handle inquiries, document requests, account setup, and price adjustments promptly.
• Drive timely resolution of customer issues and complaints.
• Assist with process improvement initiatives and policy deployment as directed.
• Support administrative tasks including ISO-compliant document retention and stock checks.

Skills

Customer service

Problem-solving

Communication

Organization

Time management

Attention to detail

Education

Bachelor's degree

Job description

Air Liquide is seeking a Customer Service Executive to oversee daily order fulfillment and support led projects aimed at improving efficiency and customer satisfaction. You will collaborate with logistics, asset management, and other departments to ensure accurate billing and timely deliveries.

The role requires a Bachelor's degree, strong problem-solving skills, and a customer-centric mindset, with at least 1 year of relevant experience. 5.5-day work week and travel may be required.