Customer Success Executive (VP Handover)

INFRA MOBILE DIGITAL SDN BHD; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

INFRA MOBILE DIGITAL SDN BHD is seeking a Customer Success Executive (VP Handover) to lead system setup and implementation, provide customer training, and ensure seamless handovers of property units. The role requires strong product knowledge, experience with the VP Handover platform, and the ability to work on-site at project locations in Malaysia.

You will collaborate with contractors, property management staff, and homeowners to deliver exceptional support, manage documentation, and drive

Qualifications

• Experience in product-based companies is essential.
• Strong product knowledge and ability to train customers.
• IT skills and learning new systems quickly.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead system setup and implementation for customers.
• Deliver comprehensive training on AI tools and VP Handover platform.
• Provide ongoing customer support and issue resolution.
• Maintain up-to-date product knowledge and communicate updates to customers.
• Coordinate with stakeholders across project sites for smooth handovers.
• Prepare and manage handover documentation and reports.

Skills

Customer support

Training delivery

System setup

Relationship building

Education

Diploma/degree in Quantity Surveying or Architecture

Tools

ProFix app/PM software

Job description

Customer Success Executive (VP Handover)

We are seeking a highly motivated and experienced Customer Success Executive to join our team. The successful candidate will play a crucial role in setting up systems, implementing solutions, and providing training to customers. This position requires strong product knowledge, experience with VP Handover Platform and a background in working at product-based companies.

Key Responsibilities

• System Setup & Implementation: Lead the setup of systems and implement solutions tailored to customer needs, ensuring smooth integration and functionality.
• Customer Training: Provide comprehensive training to customers on how to use our products, including AI tools, to maximize their effectiveness and value.
• Customer Support: Offer ongoing support to customers, addressing any issues or questions they may have, and ensuring their satisfaction with our products.
• Product Knowledge: Maintain a deep understanding of our products, staying up-to-date with new features and updates, and effectively communicating this knowledge to customers.
• VP Handover System Utilization: Regularly use VP Handover System as part of daily work routines to enhance customer experience, improve product implementation processes, and support various tasks beyond customer service.
• Property Handover: Facilitate the handover process of property units to homeowners at the project site. Ensure all required documentation is completed accurately and promptly.
• Customer Support: Provide outstanding customer service by actively listening to property owners' concerns, promptly addressing their needs, and offering appropriate solutions. Maintain a high level of professionalism and empathy in all interactions.
• Documentation & Reporting: Prepare, manage, and maintain all necessary documentation related to the handover process. Generate reports from ProFix Apps and updates on handover status, defects, and resolutions for internal and external stakeholders.
• Stakeholder Communication: Effectively communicate with various stakeholders such as the property project team, contractors, and property management staff to ensure seamless coordination during the handover process.
• System Usage: Proficiently use relevant systems and tools to manage the handover process, defect tracking, and customer interactions. Understand construction defects and provide guidance to homeowners on defect submission processes. Ensure all data is accurately entered and maintained in the appropriate systems.
• Customer Relationship Management: Build and maintain strong relationships with homeowners, ensuring their satisfaction throughout the handover process and addressing any concerns promptly and effectively.

Qualifications

• Educational Background: A diploma or degree in Quantity Surveying, Architecture, or a related field is preferred. Professional qualifications in property management or a similar area will be an advantage.
• Experience: Previous experience working at a product-based company is essential. Experience with system setup, implementation, and customer training is highly desirable.
• IT Proficiency: Strong IT skills, knowledge of AI tools with the ability to learn and use new systems and tools efficiently. Proficiency in using the ProFix app or similar property management software is required.
• Knowledge: In-depth understanding of property management, construction defects, and the overall handover process. Familiarity with Quality Surveyor practices and principles.
• Skills: Exceptional communication and problem-solving skills, with the ability to handle challenging situations calmly and professionally. Strong attention to detail and organizational skills.

Working Hours

Tuesday - Sunday, 9:00 AM - 6:00 PM. Monday is the designated off day.

Working Location

Based at HQ in Kuchai Exchange, Kuala Lumpur, with frequent travel to assigned project sites, including Kuala Lumpur and Shah Alam. Candidates must be willing to travel and work on-site as required based on project schedules.

About INFRA MOBILE DIGITAL

INFRA MOBILE DIGITAL is an innovative and creative Digital Communication powerhouse. We are an MSC status company that specializes in Property Technology (PropTech) with our own property sales booking system and mobile application. As one of the first PropTech companies in Malaysia, we extend our solutions and professional consultation to developers to make things easier, faster, and more transparent in the property market. We embrace the latest know-hows and cutting-edge technology to help digitize the existing traditional ways in property.

OUR MISSION

To be the leading PropTech company in the market by offering the best automated solutions in digitized transformation for property industry.

OUR VISION

To enable automation through latest technology. We reinvent the current practices of the property industry’s sales pipeline with our cutting-edge solution in the digital world. We trade conventional business practices for convenience.

About INFRA MOBILE DIGITAL

INFRA MOBILE DIGITAL is an innovative and creative Digital Communication powerhouse. We are an MSC status company that specializes in Property Technology (PropTech) with our own property sales booking system and mobile application. As one of the first PropTech companies in Malaysia, we extend our solutions and professional consultation to developers to make things easier, faster, and more transparent in the property market. We embrace the latest know-hows and cutting-edge technology to help digitize the existing traditional ways in property.

OUR MISSION

To be the leading PropTech company in the market by offering the best automated solutions in digitized transformation for property industry.

OUR VISION

To enable automation through latest technology. We reinvent the current practices of the property industry’s sales pipeline with our cutting-edge solution in the digital world. We trade conventional business practices for convenience.