Customer Experience Executive

SPEEDHOME; Petaling Jaya; On-site; MYR 42,000 - 65,000; Full time

Benefits offered by this job

Training

Guidance

Hospitalisation Benefit

Medic

Job summary

SPEEDHOME is seeking aggressive talents to contribute and experience the challenges, excitement and fun of building a startup. You’ll extract data and analyze it to help the business be more effective and efficient in engineering processes and automation, while delivering value to landlords and tenants.

You should be a relentless go-getter, accountable, and customer-obsessed, with the ability to adapt quickly and close deals.

Qualifications

• Degree holder; fresh grads welcome, but 1-2 years of telemarketing or customer-facing experience is a big plus.
• Organized, detail-obsessed, and hungry to learn.

Responsibilities

• Make data-driven, gut-refined decisions to help the business be more effective and efficient in terms of engineering processes and automation.
• Contribute analytical skills to marketing and business initiatives.

Skills

Telemarketing experience

Customer-facing experience

Problem-solving

Goal-oriented

Education

Degree holder

Job description

Pitch SPEEDHOME, SPEEDRENO, and SPEEDFIX game-changing property services with passion.

Be ready to make an impact across our ecosystem. Based on your strengths and our needs, you may join the operational teams of SPEEDHOME, SPEEDRENO, or SPEEDFIX, tackling challenges across our core services.

Team up with CRM and AI tools to deliver seamless customer experiences.

Collaborate with your team lead to streamline SOPs and close operational gaps.

Create real impact by making tenancy effortless for landlords and tenants.

What’s in It for You

Free Lunches: Feast on us every Wednesday and Thursday in the office.

Explosive Growth: Thrive in a fast-paced startup where you’ll learn and grow at lightning speed.

Real Impact: See your work transform the rental experience and solve real problems.

What We’re Looking For

Killer Instinct: You attack challenges head-on and don’t stop until the job’s done.

Hustle & Speed: You adapt fast, solve problems on the fly, and thrive under pressure.

Accountability: You own your results and deliver on promises, no excuses.

Customer Obsessed: You stay cool, empathetic, and focused, even when the heat’s on.

Requirements

Degree Holder (fresh grads welcome, but 1-2 years of telemarketing or customer-facing experience is a big plus)

Organized, detail-obsessed, and hungry to learn.

Who You Are

A relentless go-getter who thrives on smashing goals.

A dependable closer who gets it done, every time.

A process-driven person who improves systems while following them.

A customer champion who lives to deliver value.

Who You’re Not

Afraid of change or slow to adapt.

A lone wolf who ignores teamwork or skips SOPs.

Someone who shies away from big challenges.

Job Type: Full-time

SPEEDHOME is a Malaysia-based fast-growing technology startup with an online platform for landlords and tenants to deal tenancy directly. Our focus is to make the rental process faster and hassle-free with speed and transparency.

SPEEDHOME has exceeded 350,000+ app downloads, 25,000+ property rental listings created, 300+ chat enquiries on a daily basis. Our USP - No Deposit Rental - First in the world. We have solved the majority of the tenant's financial pain point by eliminating the mandatory security and utility deposit that is irrelevant to today's trend.

We are the first in Malaysia that actually perform the background check and credit scoring all tenants who successfully find a house via SPEEDHOME. This is especially important to mitigate racial preference and to promote Bangsa Malaysia while at the same time reduce rental defaults by up to 70%. This means that we bring quality tenants to the landlord.

SPEEDHOME is also the Ultimate Winner of Digi WWWOW Awards 2015 and Top Finalist of Alliance Bank BizSmart Academy SME Innovation Challenge.

We are received many print media coverage - Bloomberg, Sin Chew. The Sun, The Edge, Focus Week and many many more...

We are looking for aggressive talents who are eager contribute and experience the challenges, excitement and fun of building a startup. At SPEEDHOME, you must make a data-driven, gut refined decision. Extract data and analysing it to help the business to be more effective and efficient in terms of engineering process and automation. Want to contribute your analytical skills to marketing? Go ahead!

SPEEDHOME is a Malaysia-based fast-growing technology startup with an online platform for landlords and tenants to deal tenancy directly. Our focus is to make the rental process faster and hassle-free with speed and transparency.

SPEEDHOME has exceeded 350,000+ app downloads, 25,000+ property rental listings created, 300+ chat enquiries on a daily basis. Our USP - No Deposit Rental - First in the world. We have solved the majority of the tenant's financial pain point by eliminating the mandatory security and utility deposit that is irrelevant to today's trend.

We are the first in Malaysia that actually perform the background check and credit scoring all tenants who successfully find a house via SPEEDHOME. This is especially important to mitigate racial preference and to promote Bangsa Malaysia while at the same time reduce rental defaults by up to 70%. This means that we bring quality tenants to the landlord.

SPEEDHOME is also the Ultimate Winner of Digi WWWOW Awards 2015 and Top Finalist of Alliance Bank BizSmart Academy SME Innovation Challenge.

We are received many print media coverage - Bloomberg, Sin Chew. The Sun, The Edge, Focus Week and many many more...

We are looking for aggressive talents who are eager contribute and experience the challenges, excitement and fun of building a startup. At SPEEDHOME, you must make a data-driven, gut refined decision. Extract data and analysing it to help the business to be more effective and efficient in terms of engineering process and automation. Want to contribute your analytical skills to marketing? Go ahead!

Perks and benefits Training, Guidance, Hospitalisation Benefit, Medic

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