Customer Success Executive — Flexible Hours & Perks

Malaysian Hoya Lens Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Vision Insurance

Meal Subsidy

Flexible Working Hours

Job summary

HOYA Electronics Malaysia Sdn Bhd is seeking a customer service professional to engage customers across phone, email, and messaging channels. You will provide accurate information, process orders, and maintain CRM data while supporting sales campaigns.

Ideal candidates have at least 1 year in customer service or sales support, with strong communication in English and Bahasa Malaysia. Mandarin is a plus. Working hours are standard weekdays with some Saturdays.

Qualifications

• Minimum SPM/Certificate/Diploma in Business Administration, Customer Service or related fields.
• At least 1 year experience in Customer Service, Call Centre, Sales Support or related roles.
• Good English and Bahasa Malaysia; Mandarin an added advantage.
• Customer-oriented with strong interpersonal and problem-solving skills.

Responsibilities

• Communicate with customers via phone, email, WhatsApp, and approved channels.
• Respond promptly and professionally to inquiries with empathy and care.
• Provide accurate order/product/service information and status updates.
• Support tele-sales activities and follow up on campaigns and opportunities.
• Process orders and service updates accurately and timely.
• Maintain complete and updated customer records in the CRM systems.
• Coordinate with Sales, Claims, Lab, Finance, and other teams to resolve issues.
• Record interactions, cases, and follow-up actions in CRM and related systems.
• Maintain knowledge of products, services, campaigns, and guidelines.

Skills

Customer Service

Call Centre

Sales Support

Administration

English

Bahasa Malaysia

Mandarin (optional)

Education

SPM/Certificate/Diploma in Business Admin/Customer Service or related

Tools

CRM

Salesforce

Microsoft Office (Word, Excel, Outlook)

Job description

HOYA Electronics Malaysia Sdn Bhd is seeking a customer service professional to engage customers across phone, email, and messaging channels. You will provide accurate information, process orders, and maintain CRM data while supporting sales campaigns.

Ideal candidates have at least 1 year in customer service or sales support, with strong communication in English and Bahasa Malaysia. Mandarin is a plus. Working hours are standard weekdays with some Saturdays.