Customer Service Executive

Malaysian Hoya Lens Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Vision Insurance

Meal Subsidy

Flexible Working Hours

Job summary

HOYA Electronics Malaysia Sdn Bhd is seeking a customer service professional to engage customers across phone, email, and messaging channels. You will provide accurate information, process orders, and maintain CRM data while supporting sales campaigns.

Ideal candidates have at least 1 year in customer service or sales support, with strong communication in English and Bahasa Malaysia. Mandarin is a plus. Working hours are standard weekdays with some Saturdays.

Qualifications

• Minimum SPM/Certificate/Diploma in Business Administration, Customer Service or related fields.
• At least 1 year experience in Customer Service, Call Centre, Sales Support or related roles.
• Good English and Bahasa Malaysia; Mandarin an added advantage.
• Customer-oriented with strong interpersonal and problem-solving skills.

Responsibilities

• Communicate with customers via phone, email, WhatsApp, and approved channels.
• Respond promptly and professionally to inquiries with empathy and care.
• Provide accurate order/product/service information and status updates.
• Support tele-sales activities and follow up on campaigns and opportunities.
• Process orders and service updates accurately and timely.
• Maintain complete and updated customer records in the CRM systems.
• Coordinate with Sales, Claims, Lab, Finance, and other teams to resolve issues.
• Record interactions, cases, and follow-up actions in CRM and related systems.
• Maintain knowledge of products, services, campaigns, and guidelines.

Skills

Customer Service

Call Centre

Sales Support

Administration

English

Bahasa Malaysia

Mandarin (optional)

Education

SPM/Certificate/Diploma in Business Admin/Customer Service or related

Tools

CRM

Salesforce

Microsoft Office (Word, Excel, Outlook)

Job description

Communicate with customers through phone, email, WhatsApp, system communication, and other approved channels.

Respond promptly and professionally to customer inquiries while maintaining a positive, empathetic, and customer-centric approach.

Provide accurate information regarding orders, products, services, processes, and order status updates.

Support occasional tele-sales activities, including contacting selected customers to promote campaigns and follow up on business opportunities.

Process customer orders, applications, requests, and service-related updates accurately and in a timely manner.

Ensure data entry and customer records are complete, accurate, and updated in relevant systems.

Follow up on customer commitments and ensure requests are resolved efficiently.

Handle customer complaints, feedback, and inquiries within the scope of authority and elevate complex cases when necessary.

Record customer interactions, cases, complaints, and follow-up actions in CRM and related systems.

Coordinate closely with Sales, Claims & Return, Order Entry, Lab, Branches, Finance, Supply Chain, and other internal teams to ensure timely issue resolution.

Support initiatives and departmental activities that enhance service quality and customer satisfaction.

Provide operational support during peak business periods, festive seasons, or manpower shortages to ensure smooth service continuity.

Maintain up-to-date knowledge of company products, services, customer service procedures, campaigns, and communication guidelines.

Carry out any other duties and responsibilities assigned by the superior from time to time.

Requirements

Minimum SPM, Certificate, or Diploma in Business Administration, Customer Service, or a related field.

At least 1 year of working experience in Customer Service, Call Centre, Sales Support, Administration, or a related role.

Good communication skills in English and Bahasa Malaysia. Additional language skills (e.g., Mandarin) will be an added advantage.

Customer-oriented with strong interpersonal and problem-solving skills.

Able to handle customer inquiries, complaints, and follow-up activities professionally.

Comfortable communicating with customers through phone, email, WhatsApp, and other communication channels.

Basic tele-sales or sales-related experience will be an added advantage.

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Experience using CRM, Salesforce, or customer service systems is preferred.

Able to multitask, work independently, and perform well in a fast-paced environment.

Working Hours:

Monday to Friday: 9.00AM - 6.00PM

Alternate Saturdays: 9.00AM - 1.00PM

Since its establishment in 1941, HOYA has continued to grow around the core business of leading optical technologies. In today’s changing global economy, HOYA is using its unique strengths in technology and management to respond quickly to changes in the business climate and achieve sustained growth.

HOYA Electronics Malaysia Sdn Bhd is a member of the HOYA Group. Located in Kulim Hi-Tech Park, it is a world-leading manufacturer of LSI (Large Scale Integrated) substrates and FPD (Flat Panel Display) large mask blanks.

HOEM VISION, MISSION AND CORE VALUES

Our Vision is to be a reputable manufacturer dedicated to customer satisfaction

Our Mission is to delight our customers by providing quality products and services timely at

optimal cost

Strategic Objectives

Supply highly reliable productsIncrease cost competitivenessIncrease employee engagement

HOEM Core Values

Integrity

We will protect the interest and reputation of the CompanyWe are open, honest, and fair in all our dealings with customers, colleagues, suppliers and shareholders

Customer Focus

We understand our customers' requirements and are prepared for their future needsWe seek new and improved ways to delight our customers

Ownership

We accept responsibility and take initiative to excel in our work, improve our systems and capability

Teamwork

We work cooperatively to achieve our common business goals

Harmony

We show respect and kindness to one another

Since its establishment in 1941, HOYA has continued to grow around the core business of leading optical technologies. In today’s changing global economy, HOYA is using its unique strengths in technology and management to respond quickly to changes in the business climate and achieve sustained growth.

HOYA Electronics Malaysia Sdn Bhd is a member of the HOYA Group. Located in Kulim Hi-Tech Park, it is a world-leading manufacturer of LSI (Large Scale Integrated) substrates and FPD (Flat Panel Display) large mask blanks.

HOEM VISION, MISSION AND CORE VALUES

Our Vision is to be a reputable manufacturer dedicated to customer satisfaction

Our Mission is to delight our customers by providing quality products and services timely at

optimal cost

Strategic Objectives

Supply highly reliable productsIncrease cost competitivenessIncrease employee engagement

HOEM Core Values

Integrity

We will protect the interest and reputation of the CompanyWe are open, honest, and fair in all our dealings with customers, colleagues, suppliers and shareholders

Customer Focus

We understand our customers' requirements and are prepared for their future needsWe seek new and improved ways to delight our customers

Ownership

We accept responsibility and take initiative to excel in our work, improve our systems and capability

Teamwork

We work cooperatively to achieve our common business goals

Harmony

We show respect and kindness to one another

Perks and benefits

• Medical
• Dental
• Parking
• Vision Insurance
• Meal Subsidy
• Flexible Working Hours