Customer Service Assistant - Flexible Hours

Malaysian Hoya Lens Sdn. Bhd.; Penang; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Vision Insurance

Meal Subsidy

Flexible Working Hours

Job summary

Malaysian Hoya Lens Sdn. Bhd. in Penang is seeking a Customer Service Assistant to handle inquiries, process orders, and support branch operations. You will communicate with customers, account holders, and local sales teams, maintaining acustomer-centric approach and ensuring follow-up on requests.

The role emphasizes professional interaction, accurate information sharing, and collaboration with various internal teams to resolve issues efficiently.

Qualifications

• Minimum SPM, High School Diploma, or equivalent qualification.
• Diploma in Business Administration, Customer Service, or a related field will be an added advantage.
• Minimum 1 year of experience in customer service, sales support, administration, branch operations, or a related role.

Responsibilities

• Attend to customer inquiries, order status requests, service concerns, and general support needs.
• Communicate professionally with customers, account holders, and local sales teams.
• Maintain a positive, empathetic, and customer-centric attitude in all interactions.
• Provide accurate information and ensure customers receive proper follow-up.
• Support customer order processing, documentation, service requests, and branch-level follow-up.
• Coordinate with Customer Service, Order Entry, Claims & Return, Cut and Edge, Lab, Supply Chain, Finance, and Sales when required.
• Ensure information shared with central teams is complete and accurate.
• Track pending matters and follow through until resolution.
• Acknowledge customer complaints professionally and record relevant details.
• Escalate complaints, delays, claims, and unresolved issues to the appropriate parties.
• Follow up on actions promised to customers.
• Record customer feedback and improvement opportunities.
• Support branch documentation, filing, record updates, and customer-related paperwork.
• Assist in receiving, checking, or dispatching customer-related documents or items where applicable.
• Maintain proper communication records and service logs.
• Apply company procedures and service standards consistently.
• Support branch customers with the same level of care, speed, and professionalism as the central customer service team.
• Identify recurring customer concerns and share feedback for improvement.
• Undertake any other duties and responsibilities as may be reasonably assigned by the superior.

Skills

Customer service

Communication

CRM experience

Microsoft Office

Education

Minimum SPM

Diploma in Business Administration (advantage)

Tools

Salesforce

Service Cloud

VO system

Job description

Malaysian Hoya Lens Sdn. Bhd. in Penang is seeking a Customer Service Assistant to handle inquiries, process orders, and support branch operations. You will communicate with customers, account holders, and local sales teams, maintaining acustomer-centric approach and ensuring follow-up on requests.

The role emphasizes professional interaction, accurate information sharing, and collaboration with various internal teams to resolve issues efficiently.