Customer Success Associate

GetSolar Pte Ltd; Kuala Lumpur; In loco; MYR 56.000 - 100.000; Tempo pieno

Descrizione del lavoro

GetSolar is Southeast Asia's embedded energy financing platform for consumers and businesses. As a Customer Success Associate, you’ll be the person our customers rely on from the day they sign to the day their system is up and running, and for every question after that.

You’ll keep each project moving between sales, operations and installation, and step in quickly when a customer needs an answer or something goes wrong.

Competenze

• Bachelor’s degree in business, economics, management or related field.
• 1–4 years experience in Customer Success, Partnerships, Business Development or Account Management.
• Customer-centric mindset with empathy and service focus.
• Fluent in English with strong written and verbal communication.
• Familiar with tools and workflows for collaboration and project management.

Mansioni

• Manage end-to-end process from sales closure to installation, ensuring timely execution.
• Handle after-sales inquiries, requests and feedback with prompt solutions.
• Advocate for customers internally, communicating feedback to relevant teams.
• Collaborate with sales to manage tasks, calls, chats and scheduling.
• Maintain backend filing systems and data accuracy across platforms.
• Refine SOPs and FAQs to improve customer experience over time.

Conoscenze

Customer-centric mindset

Strong communicator

Detail-oriented

Problem-solver

Formazione

Bachelor’s Degree in Business, Economics, Management or related field

Strumenti

Trengo

Slack

Notion

Google Suite

Jira

Descrizione del lavoro

GetSolar is Southeast Asia's embedded energy financing platform for consumers and businesses.

We make it dead simple for property owners to go solar — zero upfront cost, lower energy bills from day one, and complete peace of mind. We handle everything end-to-end: consultation, design, installation, financing, monitoring and maintenance.

Our Solar Rent-To-Own (RTO) model removes the biggest barriers to solar adoption — cost and uncertainty. Property owners lower their cost of ownership while gaining energy resilience. Every project adds to a growing portfolio of recurring clean energy assets.

We're accelerating the clean energy transition across Southeast Asia. Operating in Singapore and Malaysia — and we're just getting started.

Awards: HolonIQ SEA Climate Tech 50 (2023) | Cleantech 50 To Watch (2024) | Green Finance Excellence Awards (2025)

Who Do We Look For?

You are Company and Customer-First

If you join, you are a believer in our vision, mission, and product. You will become our spokesperson, dedicated to continually enhancing the lives of our customers.

You are an "A" team player

If you join, you will uphold the highest standards and strive to give your best. You will support your teammates, embracing challenges and celebrating successes together, all while contributing to a fun and positive environment where everyone enjoys what they do.

You are a Changemaker

If you join, you will act fast, make bold decisions, and embrace innovation. The sky's the limit!

GetSolar is not for everyone, but if this sounds exciting, please read on. You'll probably love it here.

The Opportunity

As a Customer Success Associate, you’ll be the person our customers rely on from the day they sign to the day their system is up and running, and for every question after that. You’ll keep each project moving between sales, operations and installation, and step in quickly when a customer needs an answer or something goes wrong.

Many of our customers are on Rent-to-Own plans, so the relationship doesn’t end at installation. You’ll help make sure their systems keep performing, their questions get answered properly, and their feedback reaches the teams who can act on it. You’ll also help us tighten our support SOPs and FAQs as we grow, so the next customer gets a smoother experience than the last.

You’ll join our Customer Success team and work closely with sales and operations. The role suits someone who likes owning a problem from start to finish and cares as much about the customer’s experience as the project’s outcome.

Your Role

Customer Success / Project Management

• Manage the end-to-end process from closing of sales to successful installation of solar systems, ensuring timely and efficient project execution
• Responsible for handling after-sales customer enquiries, requests and feedback, and providing prompt and helpful solutions to customers
• Advocate for customers internally, representing their interests and feedback to relevant teams
• Collaborate with the sales team to handle general administrative tasks, including managing phone calls and chats, scheduling appointments, and processing correspondence across various communication channels
• Collaborate across functions to maintain, update and optimise backend filing systems, and manage data efficiently
• Help refine our Customer Support Standard Operating Procedures (SOPs) and FAQs database

Special Projects

• Schedule and oversee maintenance activities to ensure our solar plants operate effectively and meets performance guarantees
• Develop and implement new initiatives to enhance operational process and overall customer experience
• Manage additional ad-hoc projects as needed to support operations and customer satisfaction

Your Credentials

• Bachelor’s Degree in Business, Economics, Management or related field
• 1 - 4 years experience in Customer Success, Partnerships, Business Development or Account Management roles
• Customer-centric mindset, approach every interaction with empathy and deliver exceptional service
• Passion for sustainability and renewable energy
• Strong communicator, fluent in English, confident with phone and email inquiries (written and verbal)
• Familiar with tools such as Trengo, Slack, Notion, Google Suite, Jira
• Detail-oriented, organised, and efficient at managing information
• Problem-solver with a drive to succeed in fast-paced, dynamic environments

What's In It For You

• See the whole customer journey, from a signed deal to a working solar system and its long-term performance, instead of one narrow slice of it
• Learn solar and Rent-to-Own from the inside: how systems are installed, maintained and kept to their performance guarantees
• Build hands-on project coordination and after-sales service experience in a fast-growing renewables business, working daily with our sales, operations and installation teams
• Take ownership of your projects and customer relationships, and have your ideas on SOPs, FAQs and processes put into practice
• Work with a talented, impact-driven team that’s dedicated to making a difference.
• Be part of a company at the forefront of the rooftop solar industry in Southeast Asia and the first to offer Rent-to-Own solar solutions.

Contract Type and Location

This is a full-time role based in Kuala Lumpur, Malaysia. Candidates who are not in Malaysia need not apply.