Customer Service Executive

SOLS Energy Sdn. Bhd.; Kuala Lumpur; Presencial; MYR 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career progression

Agile environment

Impact on communities

Descripción de la vacante

SOLS Energy Sdn. Bhd. is seeking a Customer Service Executive in Malaysia to enhance customer satisfaction and loyalty across solar energy products and services.

You will gather feedback, respond to inquiries, and advocate for improvements to ensure a positive customer journey. The role involves collaborating with sales, marketing, product development, and operations to translate insights into better offerings.

Formación

• 1 to 3 years of experience in customer experience optimization, customer service solutions or workflow design.
• Bachelor’s degree in Marketing, Business Administration, or related field.
• Proven experience in customer service, customer experience management, or related roles, preferably in the solar or renewable energy sector.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with CRM tools and data analysis software.
• Passion for renewable energy and environmental sustainability.

Responsabilidades

• Serve as a primary point of contact for customer inquiries and issues.
• Provide prompt and accurate responses to customer queries and complaints.
• Conduct regular customer satisfaction surveys and feedback sessions.
• Develop and implement strategies to improve the overall customer experience.
• Work closely with the sales and marketing teams to ensure a consistent and positive customer journey.
• Identify and address any gaps or weaknesses in the customer experience.
• Advocate for customer needs and preferences within the company.
• Analyze data to understand customer behavior and preferences.
• Provide regular reports to senior management with insights and recommendations.

Conocimientos

Customer experience

CRM usage

Data analysis

Communication

Team collaboration

Educación

Bachelor's in Marketing

Bachelor's in Business Administration

Herramientas

CRM software

Data analytics tools

Descripción del empleo

ROLE SUMMARY

The Customer Service Executive is responsible for developing and implementing strategies to enhance customer satisfaction and loyalty. This role involves interacting with customers to gather feedback, address concerns, and ensure a positive experience with the company's products and services. The executive will also serve as a voice for the customer within the organization, advocating for improvements and changes based on customer feedback and trends.

KEY RESPONSIBILITIES

In this role you will:

Serve as a primary point of contact for customer inquiries and issues.

Provide prompt and accurate responses to customer queries and complaints.

Conduct regular customer satisfaction surveys and feedback sessions.

Develop and implement strategies to improve the overall customer experience.

Work closely with the sales and marketing teams to ensure a consistent and positive customer journey.

Identify and address any gaps or weaknesses in the customer experience.

Advocate for customer needs and preferences within the company.

Analyze customer feedback to identify patterns, trends, and areas for improvement.

Collaborate with product development and operations teams to enhance product offerings and service delivery based on customer insights.

Educate customers about solar energy products and their benefits.

Develop and manage customer engagement programs, such as loyalty schemes, referral programs, and community events.

Create informative and engaging content for customers, including guides, FAQs, and newsletters.

Train the customer support and sales teams to improve customer interaction skills.

Monitor and report on customer experience metrics and KPIs.

Analyze data to understand customer behavior and preferences.

Provide regular reports to senior management with insights and recommendations.

Work with various internal stakeholders, including sales, marketing, product development, and technical support teams.

Ensure alignment of customer experience strategies with overall business objectives.

Participate in cross-functional teams to drive company-wide customer-centric initiatives.

Other tasks requested from your supervisor.

Other relevant duties assigned by your reporting manager / The Management from time to time.

BENEFITS

Career progression in a fast growing impact organisation backed by Petronas.

Work in an agile-driven environment alongside a diverse team who will support your job growth.

Contribute directly to improving the lives of B40 communities, as a part of a #madetoimpact organisation.

QUALIFICATIONS

1 to 3 years of experience in customer experience optimization, customer service solutions or workflow design.

Bachelor’s degree in Marketing, Business Administration, or related field.

Proven experience in customer service, customer experience management, or related roles, preferably in the solar or renewable energy sector.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Familiarity with customer relationship management (CRM) tools and data analysis software.

Passion for renewable energy and environmental sustainability.

Desired Attributes:

Empathy and customer-focused mindset.

Innovative and proactive approach.

Strong team player with collaborative attitude.

Ability to work in a fast-paced and dynamic environment.

What can I earn as a Customer Service Executive

Our Mission

To connect people, businesses and humanitarians to real sustainable energy solutions.

Who we are

We are a green energy company that customers love. We are a social enterprise which lives responsibility to the core. Responsibility for our customers, employees, communities and planet. We are technology- enthusiasts, sustainability-activists and energy-visionaries who are on the way to provide clean energy to every house. We are leaders in the residential solar market and enable SMEs to operate more efficiently.

What we do

We empower people and lighten up homes and small businesses through sustainable energy solutions, technology and education. We fight for energy-independence and control over electricity usage. As solar energy experts we design, install, provide finance options and help customers track their consumptions via our App.

Why we do it

We want to lead with responsibility. We want to democratise solar and turn every roof into a sustainable asset. We want to support and educate people in making responsible choices. We want to foster independence and give back control over energy necessities. We want to enable self-sufficiency and shift power to consumers.

Where we go

We want to live on a planet where clean and affordable energy is accessible to anyone, anywhere. We pioneer solar education and share our love for responsibility. We want to transform solar from a luxury to a necessity and serve all the present and future sustainable energy needs.

Today, with more than 100 projects, SOLS Energy is the leading solar installer for residential homes and we are rapidly growing in the commercial sector.

To know more about us, please visit: https://www.solsenergy.com/

Our Mission

To connect people, businesses and humanitarians to real sustainable energy solutions.

Who we are

We are a green energy company that customers love. We are a social enterprise which lives responsibility to the core. Responsibility for our customers, employees, communities and planet. We are technology- enthusiasts, sustainability-activists and energy-visionaries who are on the way to provide clean energy to every house. We are leaders in the residential solar market and enable SMEs to operate more efficiently.

What we do

We empower people and lighten up homes and small businesses through sustainable energy solutions, technology and education. We fight for energy-independence and control over electricity usage. As solar energy experts we design, install, provide finance options and help customers track their consumptions via our App.

Why we do it

We want to lead with responsibility. We want to democratise solar and turn every roof into a sustainable asset. We want to support and educate people in making responsible choices. We want to foster independence and give back control over energy necessities. We want to enable self-sufficiency and shift power to consumers.

Where we go

We want to live on a planet where clean and affordable energy is accessible to anyone, anywhere. We pioneer solar education and share our love for responsibility. We want to transform solar from a luxury to a necessity and serve all the present and future sustainable energy needs.

Today, with more than 100 projects, SOLS Energy is the leading solar installer for residential homes and we are rapidly growing in the commercial sector.

To know more about us, please visit: https://www.solsenergy.com/