Senior Digitalization & Operation Manager

Verdant Solar; Petaling Jaya; Hybrid; MYR 280,000 - 520,000; Full time

Job summary

Verdant Solar in Malaysia is seeking a visionary Senior Digitalization & Operation Manager to lead our digital revolution across customer experience, internal operations, and employee engagement. This is your chance to shape the future of a rapidly scaling company, driving innovation that makes a real impact on people's lives and the environment.

You will revolutionize the customer journey with smart digital tools, integrate CRM, supply chain, and finance automation, and elevate employee

Qualifications

• 10+ years driving process improvements in complex environments.
• Experience with CRM/ERP integrations.
• Proven data analytics and AI application in operations.
• Educated in CS/IS/BA; advanced degrees and certifications (PMP, Scrum, Six Sigma) are a plus.

Responsibilities

• Revolutionize the customer journey from first contact to installation and beyond with smart digital tools.
• Transform internal operations by integrating CRM, supply chain, and finance automation systems.
• Elevate the employee experience with digital onboarding, learning, and performance management platforms.
• Build a data-driven powerhouse by creating a centralized data warehouse and leveraging AI for insights.
• Lead innovation with AI, piloting new technologies to solve challenges and unlock growth opportunities.
• Inspire and guide your team, aligning with Verdant's mission and growth plans.

Skills

Digital transformation

CRM/ERP integrations

Data analytics

Leadership

AI in ops

Education

Computer Science

Information Systems

Business Administration

Tools

CRM

ERP

Data Warehouse

Job description

Join Verdant, a fast-growing solar scale-up of 150 passionate changemakers on a bold mission: to transform Malaysia's energy future by making clean, affordable solar power accessible to all. Were not just another solar company - were a purpose-driven team dedicated to inspiring sustainable living, slashing electricity bills, and creating a greener planet through cutting-edge NEM Solar PV technology.

We're looking for a visionary Senior Digitalization & Operation Manager to lead our digital revolution across customer experience, internal operations, and employee engagement. This is your chance to shape the future of a rapidly scaling company, driving innovation that makes a real impact on peoples lives and the environment.

Responsibilities

• Revolutionize the customer journey from first contact to installation and beyond with smart digital tools that make solar simple, fast, and delightful.
• Transform internal operations by integrating advanced CRM, supply chain, and finance automation systems - boosting efficiency and accuracy.
• Elevate the employee experience with seamless digital onboarding, learning, and performance management platforms.
• Build a data-driven powerhouse by creating a centralized data warehouse and leveraging AI and business intelligence to unlock insights and fuel smart decisions.
• Lead innovation with AI, piloting new technologies that solve complex challenges and open new growth opportunities.
• Inspire and guide your team, setting clear goals and driving execution that aligns with Verdant's mission and ambitious growth plans.

What Success Looks Like?

• Cut customer wait times for meter installation by 50% within 18 months through automation and real-time tracking.
• Boost operational planning speed and accuracy by 30% with predictive analytics and centralized data.
• Achieve 80% employee satisfaction with a newly digitalized employee journey.
• Launch the Verdant Home app with 70% customer adoption and a 4.5+ star rating, bringing real-time solar monitoring and journey tracking to users fingertips.
• Slash manual processing time by 40% across CRM, supply chain, and finance operations with smart automation.

Requirements

• A digital transformation leader with 10+ years driving process improvements, CRM/ERP integrations, and data analytics in complex environments.
• Skilled at collaborating across teams and external partners to deliver innovative, scalable solutions.
• Experienced in applying AI technologies to business operations, with a strong grasp of emerging trends.
• Educated in Computer Science, Information Systems, Business Administration, or related fields - advanced degrees and certifications (PMP, Scrum, Six Sigma) are a plus.
• A strategic thinker and hands‑on executor passionate about sustainability and making a tangible impact.

Why Join Us?

• Join a vibrant, close-knit team of innovators dedicated to a cleaner, greener Malaysia.
• Be part of a scale-up where your ideas and leadership directly shape the company's future and the renewable energy landscape.
• Work at the intersection of technology, sustainability, and customer experience - driving meaningful change every day.
• Enjoy a culture that values innovation, collaboration, and continuous learning.