Solar Customer Success & Projects Associate

GetSolar Pte Ltd; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

GetSolar is Southeast Asia's embedded energy financing platform for consumers and businesses. As a Customer Success Associate, you’ll be the person our customers rely on from the day they sign to the day their system is up and running, and for every question after that.

You’ll keep each project moving between sales, operations and installation, and step in quickly when a customer needs an answer or something goes wrong.

Qualifications

• Bachelor’s degree in business, economics, management or related field.
• 1–4 years experience in Customer Success, Partnerships, Business Development or Account Management.
• Customer-centric mindset with empathy and service focus.
• Fluent in English with strong written and verbal communication.
• Familiar with tools and workflows for collaboration and project management.

Responsibilities

• Manage end-to-end process from sales closure to installation, ensuring timely execution.
• Handle after-sales inquiries, requests and feedback with prompt solutions.
• Advocate for customers internally, communicating feedback to relevant teams.
• Collaborate with sales to manage tasks, calls, chats and scheduling.
• Maintain backend filing systems and data accuracy across platforms.
• Refine SOPs and FAQs to improve customer experience over time.

Skills

Customer-centric mindset

Strong communicator

Detail-oriented

Problem-solver

Education

Bachelor’s Degree in Business, Economics, Management or related field

Tools

Trengo

Slack

Notion

Google Suite

Jira

Job description

GetSolar is Southeast Asia's embedded energy financing platform for consumers and businesses. As a Customer Success Associate, you’ll be the person our customers rely on from the day they sign to the day their system is up and running, and for every question after that.

You’ll keep each project moving between sales, operations and installation, and step in quickly when a customer needs an answer or something goes wrong.