Customer Success Advocate

OX Human Resources Consultancies; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

OX Human Resources Consultancies in Kuala Lumpur is seeking a customer-focused support specialist to help convert inquiries into positive experiences. You will handle interactions across phone, email, and chat, and provide timely, accurate information on products, pricing, and availability.

The role emphasizes proactive problem solving, collaboration with internal teams, and precise data entry across platforms to ensure customer needs are met and issues resolved efficiently.

Qualifications

• At least 1–3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Data entry

Customer service

Job description

OX Human Resources Consultancies in Kuala Lumpur is seeking a customer-focused support specialist to help convert inquiries into positive experiences. You will handle interactions across phone, email, and chat, and provide timely, accurate information on products, pricing, and availability.

The role emphasizes proactive problem solving, collaboration with internal teams, and precise data entry across platforms to ensure customer needs are met and issues resolved efficiently.