Customer Service Technician (Mobile)

Phonelab Group Sdn Bhd

Subang Jaya

On-site

MYR 28,000 - 50,000

Full time

3 days ago

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Benefits offered by this job

Commission

EPF/SOCSO/EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical leave

Job summary

Phonelab Group Sdn Bhd in Malaysia is seeking a skilled technician to diagnose and repair mobile phones, focusing on hardware and software diagnostics and motherboard repairs.

You will perform component replacements, soldering, and testing of devices, while communicating clearly with customers. The role requires discipline, self-motivation, and availability to work six days a week.

Qualifications

Technical proficiency in mobile phone hardware repair and software troubleshooting.
Hands on experience handling motherboard issues.
Experience in component replacement on mobile devices.
Minimum SPM / O Level / SKM Level 1-3 or Equivalent.
Fluency in English/multi language beneficial for communication with customers and colleagues.
Excellent customer service with ability to explain technical issues clearly.
Computer literate (Basic).
Able to work 6 days a week.
Disciplined, self-motivated and independent.

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools to identify root causes.
Perform component-level repairs including soldering/desoldering of microchips and connectors.
Replace damaged components such as screens, batteries, cameras, and charging ports.
Troubleshoot and resolve software issues, including OS errors and app malfunctions.
Communicate repair solutions clearly to customers and ensure satisfaction.
Maintain accurate records of repairs, parts used, and customer interactions.
Stay up-to-date with mobile technologies and repair techniques.

Skills

Mobile hardware repair

Software troubleshooting

Component replacement

Soldering

Customer service

Education

SPM / O Level / SKM Level 1-3

Tools

Diagnostic tools

Repair equipment

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits