Customer Service Support

M&R Integrated Solutions Sdn Bhd; Simpang Ampat; On-site; MYR 39,000 - 89,000; Full time

Job summary

M&R Integrated Solutions Sdn Bhd in Penang (Simpang Ampat) is seeking a focused Customer Service and Order Management professional. You will handle daily inquiries, process purchase orders, and coordinate with Sales, Planning, Production, QC/QA, Purchasing, Warehouse, and Shipping to ensure smooth order flow.

The role requires strong communication, organizational skills, and proficiency with MS Office. You will monitor order status, provide updates, resolve issues, and maintain accurate

Qualifications

• Experience in customer service, sales coordination, order management, or manufacturing.
• Strong communication and interpersonal skills.
• Proficient with MS Office, especially Excel and Word.
• Detail-oriented with solid multitasking and problem-solving abilities.

Responsibilities

• Handle daily customer inquiries and provide timely and professional responses.
• Receive and process customer purchase orders, order changes, delivery requests, and related documents.
• Coordinate with Sales, Planning, Production, QC/QA, Purchasing, Warehouse, and Shipping to ensure orders are processed smoothly.
• Follow up on order status, production progress, inspection status, and delivery schedules.
• Provide customers with updates on order status, estimated completion dates, and delivery arrangements.
• Monitor customer orders and highlight delays, shortages, or issues to relevant departments.
• Prepare and maintain customer-related documents, records, reports, and correspondence.
• Assist Sales/Commercial with quotations, order confirmation, pricing information, and customer documentation.
• Coordinate with Planning and Production regarding customer priorities and urgent orders.
• Follow up on customer requests, complaints, feedback, and issues and ensure resolution.
• Coordinate with QC/QA on customer quality issues, inspection reports, certificates, and related documentation when required.
• Coordinate with Warehouse and Shipping to ensure finished goods are properly packed and delivered per requirements.
• Maintain accurate customer and order information in ERP/system.
• Prepare regular reports on order status, delivery performance, pending orders, and customer requests.
• Ensure customer requirements and changes are communicated to internal departments.
• Build and maintain good working relationships with customers and internal teams.
• Support continuous improvement in customer service and order management processes.
• Perform other duties as assigned.

Skills

Customer service

Sales coordination

Order management

Communication

Interpersonal skills

Excel

Problem-solving

Organization

Education

Bachelor's or Diploma in Business Administration / Marketing / Supply Chain / Logistics / Manufacturing

Tools

Microsoft Office (Excel, Word)

Job description

Handle daily customer inquiries and provide timely and professional responses.

Receive and process customer purchase orders, order changes, delivery requests, and related documents.

Coordinate with Sales, Planning, Production, QC/QA, Purchasing, Warehouse, and Shipping to ensure customer orders are processed smoothly.

Follow up on order status, production progress, inspection status, and delivery schedules.

Provide customers with updates on order status, estimated completion dates, and delivery arrangements.

Monitor customer orders and highlight potential delays, shortages, or issues to the relevant departments.

Prepare and maintain customer-related documents, records, reports, and correspondence.

Assist Sales/Commercial team with quotations, order confirmation, pricing information, and customer documentation where required.

Coordinate with Planning and Production regarding customer priorities and urgent orders.

Follow up on customer requests, complaints, feedback, and issues and ensure proper resolution.

Coordinate with QC/QA on customer quality issues, inspection reports, certificates, and related documentation when required.

Coordinate with Warehouse and Shipping to ensure finished goods are properly packed and delivered according to customer requirements.

Maintain accurate customer and order information in the company’s ERP/system.

Prepare regular reports on order status, delivery performance, pending orders, and customer requests.

Ensure customer requirements and changes are properly communicated to the relevant internal departments.

Build and maintain good working relationships with customers and internal teams.

Support continuous improvement in customer service and order management processes.

Perform other duties and responsibilities assigned by the superior or management.

Requirements

Diploma or Bachelor’s Degree in Business Administration, Marketing, Supply Chain, Logistics, Manufacturing, or a related field.

Experience in customer service, sales coordination, order management, or manufacturing.

Good communication and interpersonal skills.

Proficient in Microsoft Office, especially Excel and Word.

Good organizational, coordination, follow-up, and problem-solving skills.

Detail-oriented and able to manage multiple customer orders and requests.

Willing to learn about precision machining, manufacturing processes, production planning, and customer requirements.

Able to work independently and as part of a team.

Responsible, proactive, and customer-oriented.

Able to work under pressure and meet deadlines.