Inside Sales Executive

Career Horizons; Batu Caves; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking an Inside Sales Executive in Malaysia to manage customer enquiries and drive sales operations. The role requires a diploma or degree in a relevant field and 1–3 years of experience in inside sales or customer service. Key responsibilities include preparing sales documentation, processing orders, and maintaining customer relationships. Strong communication and organizational skills are essential for success in this fast-paced environment.

Qualifications

• Minimum Diploma or Degree in Business, Marketing, Engineering, or related field.
• 1–3 years of experience in inside sales or customer service.
• Good communication and interpersonal skills are essential.

Responsibilities

• Handle incoming enquiries from customers and provide timely responses.
• Prepare and follow up on quotations, proposals, and sales documentation.
• Process sales orders and coordinate with internal teams.

Skills

Good communication skills

Interpersonal skills

Coordination abilities

Organizational abilities

Detail-oriented

Multitasking

Education

Diploma or Degree in Business, Marketing, Engineering, or related field

Tools

Microsoft Office (Excel, Word)

Job description

Job Summary

We are looking for a proactive and detail-oriented Inside Sales Executive to support sales operations and drive business growth. This role focuses on managing customer enquiries, preparing quotations, coordinating orders, and maintaining strong customer relationships to ensure smooth sales processes and high customer satisfaction.

Key Responsibilities

• Handle incoming enquiries from customers and provide timely responses
• Prepare and follow up on quotations, proposals, and sales documentation
• Process sales orders and coordinate with production, logistics, and other internal teams
• Maintain and update customer records and sales data
• Build and maintain strong relationships with existing customers
• Support the sales team in identifying new business opportunities
• Monitor order status, delivery timelines, and ensure customer satisfaction
• Assist in resolving customer issues and complaints efficiently
• Prepare regular sales reports and updates for management
• Perform any other duties assigned by management from time to time

Requirements

• Minimum Diploma or Degree in Business, Marketing, Engineering, or related field
• 1–3 years of experience in inside sales, customer service, or sales support (preferably in manufacturing or industrial products)
• Good communication and interpersonal skills
• Strong coordination and organizational abilities
• Proficient in Microsoft Office (Excel, Word, etc.)
• Detail-oriented, responsible, and able to multitask in a fast-paced environment
• Able to work independently and as part of a team