Customer Service (Social Media)- Kota Kemuning

Mega Flour Sdn Bhd; Shah Alam; On-site; MYR 28,000 - 42,000; Full time

Job summary

Mega Flour Sdn Bhd, a local-based company with multiple branches, invites applications for a Customer Service (Social Media) role in Kota Kemuning. You will handle orders and inquiries across Shopee, TikTok Shop, Facebook, and other platforms, ensuring timely processing and accurate information.

Responsibilities include responding to inquiries, updating listings, supporting campaigns, and preparing performance reports. Relevant e-commerce experience and good communication are preferred.

Qualifications

• Minimum SPM or Diploma in Business, Marketing, or related field.
• Experience in customer service, e-commerce, or online sales is an advantage.
• Familiar with Shopee, TikTok Shop, and Facebook business tools.
• Good communication skills and customer service attitude.
• Basic computer skills including Microsoft Excel and online order management.

Responsibilities

• Respond to customer enquiries via chat, WhatsApp, comments, and messages professionally.
• Provide product information, pricing, stock availability, and delivery updates.
• Handle customer complaints and follow up to ensure satisfaction.
• Coordinate with the warehouse team to ensure correct picking, packing and delivery of orders.
• Monitor order fulfilment and delivery status.
• Ensure stock information and product listings are updated accurately.
• Upload and update product listings, descriptions, prices, photos, and promotions.
• Assist in preparing promotional campaigns, vouchers, and online sales activities.
• Monitor online sales performance and customer feedback.
• Prepare daily or monthly reports on orders, sales, returns and customer enquiries.

Skills

Communication skills

Customer service mindset

Multitasking

Independent working

Detail-oriented

Education

SPM / Diploma in Business or related field

Tools

Microsoft Excel

Job description

Customer Service (Social Media)- Kota Kemuning

Manage customer orders and enquiries through Shopee, TikTok Shop, Facebook, and other online platforms. Monitor incoming orders, payments, cancellations, returns, and refunds. Ensure all online orders are processed accurately and on time.

Key responsibilities

Respond to customer enquiries via chat, WhatsApp, comments, and messages professionally

Provide product information, pricing, stock availability, and delivery updates

Handle customer complaints and follow up to ensure customer satisfaction

Coordinate with the warehouse team to ensure correct picking, packing, and delivery of orders

Monitor order fulfilment and delivery status

Ensure stock information and product listings are updated accurately

Upload and update product listings, descriptions, prices, photos, and promotions

Assist in preparing promotional campaigns, vouchers, and online sales activities

Monitor online sales performance and customer feedback

Prepare daily or monthly reports on orders, sales, returns, and customer enquiries

About you

Minimum SPM / Diploma in Business, Marketing, or a related field

Experience in customer service, e-commerce, or online sales is an advantage

Familiar with Shopee, TikTok Shop, and Facebook business tools

Good communication skills and customer service attitude

Basic computer skills, including Microsoft Excel and online order management

Able to multitask, work independently, and meet deadlines

Detail-oriented, responsible, and willing to learn

Mega Flour Sdn Bhd, local based company, established in 17th September 2013 with branches in Johor Bahru/Shah Alam/Penang/Sabah & Sarawak. We supply qualities Bakery and Pastry Ingredients and the Sole distributor of one of the highest quality flour product,

Our Mission

Top of mind for one stop solution provider for all baking related ingredientsOffer a top quality consistent product from renowned brandProvide added-value services to support and grow our customer's business

Mega Flour Sdn Bhd, local based company, established in 17th September 2013 with branches in Johor Bahru/Shah Alam/Penang/Sabah & Sarawak. We supply qualities Bakery and Pastry Ingredients and the Sole distributor of one of the highest quality flour product,

Our Mission

Top of mind for one stop solution provider for all baking related ingredientsOffer a top quality consistent product from renowned brandProvide added-value services to support and grow our customer's business