Customer Service, Sea Freight - Immediate Hiring!

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a proactive Customer Service Executive (Sea Freight) to manage end-to-end ocean shipments and deliver exemplary service to customers in Malaysia.

The role requires coordinating with customers, shipping lines, overseas agents, customs brokers, and internal teams to ensure accurate documentation, timely bookings, and compliant operations while maintaining high service standards.

Qualifications

• Experience in customer service, freight forwarding or logistics.
• Familiarity with sea freight, import/export processes.
• Strong communication and stakeholder coordination.
• Proficient in MS Office and records management.

Responsibilities

• Act as primary contact for sea freight shipments.
• Coordinate with customers, shipping lines, and agents.
• Prepare and verify shipping documents.
• Monitor shipment progress and milestones.
• Ensure timely billing and accurate records.
• Assist with process improvements and duties as assigned.

Skills

Customer service

Logistics coordination

Communication skills

Organization

Tools

Microsoft Office

Job description

Our Client is seeking a proactive and customer-focused Customer Service Executive (Sea Freight) to manage end-to-end ocean freight shipments and deliver exceptional service to customers. You will coordinate with customers, shipping lines, overseas agents, customs brokers, transport providers and internal teams to ensure smooth execution of import and export shipments while maintaining high service standards.

Key responsibilities

Act as the primary point of contact for customers regarding sea freight import and export shipments.

Build and maintain strong customer relationships through timely updates and professional support.

Respond promptly to customer enquiries, shipment status requests and service-related issues.

Resolve customer complaints and operational issues in a timely and professional manner.

Coordinate end-to-end ocean freight shipments, including FCL and LCL, from booking through cargo delivery.

Arrange shipment bookings with shipping lines, co-loaders and overseas agents.

Monitor shipment progress and ensure timely execution according to customer requirements.

Provide sailing schedules, booking confirmations and shipment milestones to customers.

Prepare and verify shipping documentation, including Shipping Instructions, Bills of Lading, Commercial Invoices, Packing Lists, Certificates of Origin, Form D or Form E where applicable, and Notices of Arrival.

Ensure documentation accuracy and compliance with international shipping regulations.

Liaise with shipping lines, overseas offices and agents, customs brokers, hauliers, transport providers, warehouse teams, and internal operations and finance departments.

Coordinate customs clearance requirements and delivery arrangements.

Monitor vessel schedules and shipment timelines.

Ensure timely billing and invoicing, verify operational costs, and communicate any discrepancies.

Maintain accurate shipment records within the operating system.

Ensure compliance with company standard operating procedures, customer requirements and quality standards.

Identify opportunities to improve operational efficiency and customer satisfaction.

Support process improvement initiatives within the department.

Perform any other duties assigned by the manager.

What we’re looking for

Experience in customer service, freight forwarding, logistics or a related field, preferably with exposure to sea freight operations.

Working knowledge of import and export shipment processes, FCL and LCL operations, shipping documentation and customs clearance requirements.

Strong customer service and communication skills, with the ability to coordinate effectively with multiple stakeholders.

Excellent organisation and time management skills, with the ability to manage multiple shipments and deadlines.

Strong attention to detail when preparing documentation, monitoring shipment milestones and verifying operational costs.

Proficiency in Microsoft Office and the ability to maintain accurate records in an operating system.

Proactive, responsible and solutions-oriented approach to resolving customer and operational issues.

Ability to work collaboratively with customers, overseas partners, shipping lines and internal departments.