Customer Service Sales Specialist (m/f/x)

Beckhoff Automation GmbH; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Beckhoff Automation GmbH is expanding its team in Malaysia to support customers with PC-based automation solutions, including industrial PCs, fieldbus components, drive technology, and automation software. The role focuses on delivering technical information, proposals, and training to ensure high levels of customer satisfaction.

As part of the Country Customer Service team, you will assist in administrative tasks, handle inquiries, provide product documentation, and collaborate with product

Qualifications

• Bachelor’s degree or diploma in Industrial Automation, Mechatronics, Electronics & Electrical Engineering or IT.
• Fresh graduates are encouraged to apply.
• Customer-focused mindset and service orientation are essential.

Responsibilities

• Assist the Country Customer Service Manager with departmental administration tasks.
• Provide product, service, or equipment technical information when needed.
• Prepare and present solution proposals and quotations based on customer requirements.
• Provide customer support and troubleshoot field inquiries to ensure satisfaction.
• Monitor assigned cases and update activities in the company tracking system.
• Manage customer issues and escalate to appropriate departments as required.
• Develop and disseminate product technical user documentation.
• Collaborate with product management and development on technical questions.
• Offer standard and custom trainings to support Beckhoff products and customer solutions.

Skills

Customer focus

Team player

Strong communication

Analytical thinking

English communication

Cross-functional collaboration

High stress tolerance

Education

Bachelor's or Diploma in Engineering or IT

Tools

PLC programming IEC61131-3

C#

C++

Python

EtherCAT fieldbus

HMI technologies

Electrical schematics

Job description

Beckhoff offers advanced automation systems based on PC‑based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet‑free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide.

Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

• assist the Country Customer Service Manager in departmental administration tasks
• provide product, service, or equipment technical and engineering information when necessary
• prepare and present solution proposals and quotations according to customer requirements
• provide support to customers and perform troubleshooting on field inquiries to ensure optimal levels of customer satisfaction and customer service
• monitor all assigned cases for customer support and update activities on company tracking system
• manage customer issues and if required, elevate it to required departments
• develop and disseminate product technical user documentation
• Handling of technical questions in cooperation with product management and development
• offering standard and custom trainings to support Beckhoff products and customer solutions

Qualifications

• Bachelor’s Degree or Diploma in Industrial Automation / Mechatronics / Electronics & Electrical Engineering or IT
• fresh graduates are encouraged to apply
• customer- and service-oriented thinking and working method
• ability to work in a team and possess strong communication skills
• strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team
• understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technologies
• knowledge of PC-technology, fieldbus systems, software development and PLC programming
• knowledge of IEC 61131-3 programming languages is a plus
• knowledge of object-oriented extensions, C#, C++, etc. Python; objective C-programming knowledge is a plus
• knowledge of electrical schematics is a plus
• ability to work in a high stress environment while maintaining professionalism
• excellent written and oral communication skills with the ability to present to customers, companywide, and / or departmental meetings in English
• ability to work in a fast-paced environment, multi-task, and work cross-functionally