Sales Support Engineer (m/f/x)

Beckhoff Automation - INDIA; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

International environment

Open corporate culture

Personal growth opportunities

Job summary

Beckhoff Automation in Malaysia is seeking candidates for a combined Technical and Operation Sales Support role to strengthen our sales team in Selangor, Petaling Jaya. You will assist clients, analyze RFQs, and coordinate orders.

The ideal candidate has a degree in industrial automation or engineering, 1–3 years in industrial automation sales support (fresh graduates welcomed), and familiarity with D365, CRM and Excel. Fluency in English and strong teamwork encouraged.

Qualifications

• Bachelor's degree in industrial automation, engineering or comparable technical qualification.
• 1–3 years of experience in sales support for industrial automation; fresh graduates are encouraged to apply.
• Good knowledge of the Malaysia automation market is an advantage.
• Proactive, self-starter and team-oriented.

Responsibilities

• Understand client RFQs and propose suitable automation solutions.
• Stay up-to-date with Beckhoff products and features.
• Provide information and support to help the salesperson achieve targets.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Coordinate with the operation department for customer POs, deliveries and invoicing.
• Review pending orders and specific customers’ requests to ensure excellent service.
• Manage sales tracking tools and report monthly sales and orders.
• Keep records of sales and order trends via D365, CRM and Excel.
• Respond to customer inquiries via phone and email.
• Report to HQ Logistics department head on logistics matters.
• Maintain proper warehouse processes and stock management.

Skills

Proactive

Self-starter

Team-oriented

Customer service mindset

Education

Degree in industrial automation or engineering

Tools

D365

CRM

Excel

Job description

Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide.

Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market.

Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

Technical Sales Support:

• to understand Client RFQ for their application
• propose suitable solution based on client requirement and needs
• stay up-to-date with Beckhoff new product and its features
• perform SWOT and market analysis and work with Sales Team to develop specific sales strategiesprovide information and support to help the salesperson to achieve their sales target
• provide troubleshooting assistance for customer orders, account statuses and relevant problems

Operation Sales Support

• coordinate with the operation department for customer PO, deliveries and invoice generation
• review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• manage sales tracking tools and report on monthly sales and order
• keep record of sales and order trends via D365, CRM and Excel tools
• respond to customer enquiry via phone call and emails
• reports to HQ Logistics departmental head from time to time pertaining to logistics matters
• maintaining the proper warehouse processes and stocks management

Qualifications

• preferably degree in industrial automation, engineering or comparable technical qualification
• 1–3 years of experience in sales support for industrial automation. Fresh graduates are encouraged to apply
• good knowledge of the Malaysia automation market will be an advantage
• proactive, self-starter and team-oriented

Benefits

• exciting tasks in an international environment with the technology leader in automation
• a future-proof job with an economically sound global player
• all the benefits that come with an owner-managed family company
• an open, family-oriented corporate culture
• room for personal growth and professional development

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