Customer Service Engineer (m/f/x)

Beckhoff Automation - INDIA; Batu Kawan; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

International environment

Owner-managed family company

Personal growth opportunities

Professional development

Open corporate culture

Job summary

Beckhoff Automation Malaysia is seeking a technically skilled engineer to support customers and troubleshoot Beckhoff products across diverse environments. The role involves on-site and remote consulting, case management, and developing machine programs in C++, Visual Basic, and IEC 61131-3 on PC-based platforms.

The ideal candidate has a relevant engineering degree, 0–2 years of experience, and is customer-focused with strong communication skills.

Qualifications

• Bachelor's degree in Mechatronics or related automation field.
• 0–2 years in industrial automation system integration.
• Knowledge of IEC 61131-3 programming languages is a plus.
• Knowledge of PLCs, motion controllers, robotics, distributed I/Os, EtherCAT and HMI technology.
• Customer- and service-oriented with strong communication skills.
• Willingness to travel extensively (approx. 70% of role).

Responsibilities

• Provide support to customers for all Beckhoff products and troubleshoot in diverse environments.
• Provide remote and on-site consulting and solutions for Beckhoff customers.
• Resolve customer issues promptly to minimize downtime.
• Support hardware and software issues in C++, Visual Basic, IEC 61131-3 on PC-based platforms.
• Document and update cases in the tracking system; escalate when needed.
• Develop and disseminate technical documentation for users.
• Collaborate with product management for technical questions and training.
• Program machine components according to customer specs in C++, Visual Basic, IEC 61131-3.
• Travel approximately 70% of the time to customer sites.

Skills

Customer service orientation

Team player

Strong communication skills

Analytical skills

Education

Bachelor's degree in Mechatronics, Electronic & Electrical Engineering, or related field

Tools

C++

Visual Basic

IEC 61131-3

C#

.NET

Python

Job description

Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide. Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

• provide support to customers for all products and perform troubleshooting in a variety of environments inquiries to ensure optimal customer satisfaction and service
• practical support and solution-oriented consulting for Beckhoff customers, both via remote maintenance and on site
• resolving customer issues in a timely manner to keep downtime to a minimum
• support for our customers with hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• monitor all assigned cases and update all activities on company tracking system
• manage all customer issues and escalated them to the relevant departments if necessary
• develop and disseminate technical documentation for users
• handle in-depth technical questions in cooperation with product management and development
• maintain accurate customer documents and prepare reports for all issues and resolutions
• develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• offer standard and custom training to provide support and solutions for Beckhoff products
• document and record all service, support, and project activities
• programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform
• approximately 70% of this role will involve traveling

Qualifications

• Bachelor's degree in Mechatronics, Electronic and Electrical Engineering, or a related field in Industrial Automation
• fresh graduates are encouraged to apply
• expertise in PC-technology, fieldbus systems, software
• 0–2 years of experience in industrial automation system integration
• knowledge of IEC 61131-3 programming languages is a plus
• knowledge of object-oriented extensions, C#, C++, etc. Python; objective C-, Programming is a plus
• knowledge of circuit diagrams is a plus
• customer- and service-oriented
• a team player with strong communication skills
• understanding of PLCs, motion controllers, robotics, distributed I/Os, fieldbus systems (EtherCAT) and HMI technology
• strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team

Benefits

• exciting tasks in an international environment with the technology leader in automation
• a future-proof job with an economically sound global player
• all the benefits that come with an owner-managed family company
• an open, family-oriented corporate culture
• room for personal growth and professional development

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