Automation Support Engineer — Global Travel & Growth

Beckhoff Automation - INDIA; Batu Kawan; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

International environment

Owner-managed family company

Personal growth opportunities

Professional development

Open corporate culture

Job summary

Beckhoff Automation Malaysia is seeking a technically skilled engineer to support customers and troubleshoot Beckhoff products across diverse environments. The role involves on-site and remote consulting, case management, and developing machine programs in C++, Visual Basic, and IEC 61131-3 on PC-based platforms.

The ideal candidate has a relevant engineering degree, 0–2 years of experience, and is customer-focused with strong communication skills.

Qualifications

• Bachelor's degree in Mechatronics or related automation field.
• 0–2 years in industrial automation system integration.
• Knowledge of IEC 61131-3 programming languages is a plus.
• Knowledge of PLCs, motion controllers, robotics, distributed I/Os, EtherCAT and HMI technology.
• Customer- and service-oriented with strong communication skills.
• Willingness to travel extensively (approx. 70% of role).

Responsibilities

• Provide support to customers for all Beckhoff products and troubleshoot in diverse environments.
• Provide remote and on-site consulting and solutions for Beckhoff customers.
• Resolve customer issues promptly to minimize downtime.
• Support hardware and software issues in C++, Visual Basic, IEC 61131-3 on PC-based platforms.
• Document and update cases in the tracking system; escalate when needed.
• Develop and disseminate technical documentation for users.
• Collaborate with product management for technical questions and training.
• Program machine components according to customer specs in C++, Visual Basic, IEC 61131-3.
• Travel approximately 70% of the time to customer sites.

Skills

Customer service orientation

Team player

Strong communication skills

Analytical skills

Education

Bachelor's degree in Mechatronics, Electronic & Electrical Engineering, or related field

Tools

C++

Visual Basic

IEC 61131-3

C#

.NET

Python

Job description

Beckhoff Automation Malaysia is seeking a technically skilled engineer to support customers and troubleshoot Beckhoff products across diverse environments. The role involves on-site and remote consulting, case management, and developing machine programs in C++, Visual Basic, and IEC 61131-3 on PC-based platforms.

The ideal candidate has a relevant engineering degree, 0–2 years of experience, and is customer-focused with strong communication skills.