Customer Service Representative (Normal working hours)

EPS Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

EPS Malaysia is seeking a Customer Service Representative for normal working hours. You will introduce company products, reinforce benefits, and provide accurate, efficient service to customers. The role requires a Diploma or Degree in a related field and strong communication skills, with English and Bahasa Malaysia proficiency.

Mandarin is an added advantage and multilingual candidates are encouraged to apply. Interview will be conducted in person.

Qualifications

• Diploma / Degree in a related field.
• Clear, professional communication skills.
• Strong integrity and work ethic.
• Proficiency in English & BM.
• Fluency in Mandarin will be an added advantage.

Responsibilities

• Introduce company products and available facilities.
• Reinforce product benefits and build customer loyalty.
• Provide accurate information and efficient service.
• Exceed service level and performance targets.
• Attend to customer inquiries and complaints promptly.
• Liaise with internal departments to resolve gaps.
• Report feedback and resolutions to business lines.
• Conduct customer feedback surveys.

Skills

Communication skills

English & BM proficiency

Mandarin (advantage)

Education

Diploma / Degree in a related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Representative (Normal working hours)

Introduce company products and available facilities.

Reinforce product benefits and build customer loyalty.

Provide accurate information and efficient service.

Exceed service level and performance targets.

Conduct customer feedback surveys.

Liaise with internal departments to resolve gaps.

Report feedback and resolutions to business lines.

Attend to customer inquiries and complaints promptly.

Requirements

Diploma / Degree in a related field.

Passion for customer care and service excellence.

Clear, professional communication skills.

Strong integrity and work ethic.

Skilled in complaint handling and resolution.

Pleasant, patient, and friendly attitude.

Strong decision-making, analytical skills, and attention to detail.

Willing to work flexible hours and occasional overtime.

Proficiency in English & BM.

Fluency in Mandarin will be an added advantage.

Multilingual candidates are encouraged to apply.

Interview: Physical interview (Compulsory)