Customer Service Representative

TalentConsult; Shah Alam; On-site; MYR 47,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

Medical Insurance

Training Provided

Allowance Provided

Overtime Pay

5 Working Days

Job summary

Jora Malaysia is hiring a Mandarin Customer Service Executive to support Mandarin-speaking clients from Taiwan, China and Hong Kong across calls, emails and live chat. Strong English and Mandarin communication is essential.

Location: Subang Jaya. Working hours: 5 days per week, 9 hours per day. Training will be provided and fresh graduates are welcome. Customer-focused with high accuracy and calm professionalism in all interactions.

Qualifications

• Strong verbal and written communication in English and Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum SPM qualification or above.
• Training will be provided, fresh graduates are welcome!
• Customer-focused mindset with the ability to remain calm and professional under pressure
• High level of accuracy and strong attention to detail

Responsibilities

• Handle customer inquiries and service requests via phone, email, and live chat.
• Support hotel bookings, reschedule, cancellations and so on.
• Assist with delays, cancellations, refunds, and enquiries
• Deliver professional, calm, and empathetic customer service
• Record, track, and resolve cases accurately
• Adhere to workflows, system procedures, and SLA requirements

Skills

English & Mandarin communication

Customer service

Communication

Education

SPM qualification or above

Tools

CRM software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Step into the world of global customer service as a Mandarin Customer Service Executive! Support customers from Taiwan / China / Hongkong across calls, emails, and chats, solving problems and making a real difference every day.

If you love helping people, learning new things, and building an international career, this role is for you!

Job Requirements

Strong verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

Minimum SPM qualification or above

Training will be provided, fresh graduate are welcome!

Customer-focused mindset with the ability to remain calm and professional under pressure

High level of accuracy and strong attention to detail

Requirement

Step into the world of global customer service as a Mandarin Customer Service Executive! Support customers from Taiwan / China / Hongkong across calls, emails, and chats, solving problems and making a real difference every day.

If you love helping people, learning new things, and building an international career, this role is for you!

Location: Subang Jaya (Lrt accessible)

Working Hours: 5 days per week | 9 hours per day

Job Requirements

• Strong verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

• Minimum SPM qualification or above

• Training will be provided, fresh graduate are welcome!

• Customer-focused mindset with the ability to remain calm and professional under pressure

• High level of accuracy and strong attention to detail

Responsibility

• Handle customer enquiries and service requests via phone, email, and live chat

• Support hotel bookings, reschedule, cancellations and so on

• Assist with delays, cancellations, refunds, and enquiries

• Deliver professional, calm, and empathetic customer service

• Record, track, and resolve cases accurately

• Adhere to workflows, system procedures, and SLA requirements

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days