Customer Service Executive

Ecoware International; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Ecoware International in Johor Bahru is seeking a dedicated customer service administrator to join our team. The role handles customer inquiries, orders, and coordination with warehouses to ensure timely delivery.

You will maintain product knowledge, support with documentation, and assist in ISO 9001:2015 procedures. Proficiency in Mandarin, English and Melayu is required, with at least 1 year in customer service.

Qualifications

• Minimum 1 year of experience in customer service or administrative support.
• Strong communication and a customer-focused attitude.
• Able to communicate in Mandarin, English, and Melayu.
• Mandarin-speaking candidates will be serving Mandarin-speaking customers.

Responsibilities

• Attend to customer inquiries and provide accurate information on products, orders, and delivery status.
• Process customer orders and sales documents including orders, quotations, and invoices; coordinate with warehouse/logistics for delivery.
• Maintain basic knowledge of products, services, and SOPs; use internal systems to check stock, pricing, and orders.

Skills

Mandarin

English

Melayu

Education

SPM and above

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Basic Salary + Fixed Allowance + Commission

JOB SCOPE:

1. Customer Support
   • Attend to customer inquiries, provide accurate information on products, orders, and delivery status.
   • Maintain a friendly, helpful, and professional tone in all communications.
2. Order Processing
   • Process customer orders and sales documentation including sales orders, quotations, and invoices.
   • Coordinate with warehouse and logistics teams for order fulfilment and delivery arrangements.
   • Assist in resolving customer complaints or issues related to orders, returns, or delivery delays.
   • Escalate unresolved issues to senior staff or team leader as needed.
3. Product & System Knowledge
   • Maintain basic knowledge of the company’s products, services, and standard operating procedures.
   • Use internal systems to check stock status, pricing, and order records.
4. Internal Communication
   • Coordinate with sales, warehouse, purchasing, and accounts departments to ensure smooth order flow.
   • Follow up on pending issues with relevant internal teams.
5. Documentation & Filing
   • Ensure accurate record keeping of customer-related documents and transactions.
   • Maintain proper filing and assist in preparing basic reports when required.
6. ISO Compliance Support
   • Follow company procedures and assist in maintaining documentation as per ISO 9001:2015 requirements.
   • Support senior staff in audits or related documentation tasks.

REQUIREMENT:

• SPM and above.
• Minimum 1 year of experience in customer service or administrative support.
• Good communication skills and a customer-focused attitude.
• Able to communicate in Mandarin, English, and Melayu
• Responsible, organized, and willing to learn.
• "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."\