Customer Service Representative

UNIVERSAL EMPIRE Sdn Bhd; Genting Highlands; On-site; MYR 28,000 - 45,000; Full time

Job summary

UNIVERSAL EMPIRE Sdn Bhd is seeking a passionate Customer Service Representative to join our Genting Highlands team. You will be the first point of contact for customers, delivering timely, accurate and friendly support.

Key duties include responding to inquiries, resolving issues, recording customer requirements such as hotel bookings, transport, and event tickets, and sharing feedback to improve the experience.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Resolve customer issues efficiently, utilizing problem-solving skills to provide accurate information regarding products and services.
• Identifying recurring issues and communicating feedback to the management to improve the overall experience.
• Accurately record all customer requirements such as hotel bookings, transport arrangement, concert ticket request, etc
• Continuous Improvement: Participate in training sessions to stay updated on product knowledge, new features, and industry best practices.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a passionate and solutions-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, acting as their advocate and ensuring they receive timely, accurate, and friendly support. The ideal candidate is a skilled communicator who thrives in a fast-paced environment and is genuinely driven to help others.

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Resolve customer issues efficiently, utilizing problem-solving skills to provide accurate information regarding products and services.
• Identifying recurring issues and communicating feedback to the management to improve the overall experience.
• Accurately record all customer requirements such as hotel bookings, transport arrangement, concert ticket request, etc
• Continuous Improvement: Participate in training sessions to stay updated on product knowledge, new features, and industry best practices.