Customer Service Representative

Radii Global; Selangor; On-site; MYR 24,000 - 40,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Representative fluent in Bahasa Malaysia to deliver excellent support and ensure a positive customer experience. The successful candidate will handle inquiries, resolve issues, and provide accurate information across multiple channels.

You will engage with customers in Bahasa Malaysia and English, maintain records in CRM systems, and collaborate with internal teams to meet KPIs and service standards.

Qualifications

• Fluent in Bahasa Malaysia with good English communication.
• Fresh graduates welcome to apply.
• 1–3 years in customer service preferred.
• Strong communication skills in English and Malay.
• Good verbal and written communication.
• Customer-oriented with problem-solving abilities.
• Proficient with computers and productivity tools.

Responsibilities

• Handle customer inquiries via phone, email, chat and other channels.
• Provide professional and timely assistance in Bahasa Malaysia and English.
• Understand customer concerns and provide appropriate solutions or elevate when required.
• Process customer requests, complaints, feedback, and service-related issues.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.
• Maintain a high level of professionalism and customer focus at all times.

Skills

Bahasa Malaysia fluency

English communication

Customer service

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Customer Service Representative who is fluent in Bahasa Malaysia to provide excellent customer support and ensure a positive customer experience. The successful candidate will handle customer inquiries, resolve issues, and provide accurate information through various communication channels.

Key responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels.
• Provide professional and timely assistance in Bahasa Malaysia and English.
• Understand customer concerns and provide appropriate solutions or elevate when required.
• Process customer requests, complaints, feedback, and service-related issues.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.
• Maintain a high level of professionalism and customer focus at all times.

About you

• Fluent in Bahasa Malaysia with good English communication skills.
• Fresh gradudates are welcome to apply
• 1–3 years of customer service, contact center, BPO, or related experience is preferred.
• Fresh graduates with strong communication skills may also be considered.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.
• Able to work independently and as part of a team.