Customer Service Representative - Mandarin Support - Reservation Project KL

TP; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

TP in Kuala Lumpur is seeking a Reservations Customer Service Representative to provide reservations support via phone, email, or fax and ensure guest satisfaction.

You will handle inquiries, modify or cancel reservations, and coordinate with hotels to arrange special requests while delivering high levels of service.

This role requires excellent English communication, problem solving, and a customer‑friendly, independent attitude, with flexibility for monthly shift changes.

Qualifications

• Fluent in English; additional language desirable.
• Strong problem-solving abilities and customer-focused attitude.
• Willing to work shifts on a monthly rotation or as business needs require.

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Handle customer requests by phone and e-mail
• Modify, change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrange special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Communication skills

Problem solving

Sense of responsibility

Independent and customer friendly

Customer care experience

Shift flexibility

Job description

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

• Excellent communication skills in English and language required
• Problem solving
• Sense of responsibility
• Independent and customer friendly
• Experienced with Customer Care, internet and hotel industry
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Handle customer requests by phone and e-mail
• Modify, change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrangement special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support.