Mandarin Reservations CSR — Guest Support & Liaison

TP; Kuala Lumpur; On-site; MYR 30,132 - 39,060; Full time

Job summary

A leading service provider in Kuala Lumpur is seeking a Customer Service Representative for their Mandarin Support team. You will handle customer reservations and inquiries with a focus on providing excellent service. The ideal candidate should have strong communication skills in both English and Mandarin and be experienced in customer care, particularly in the hotel industry. This full-time role promotes customer satisfaction and involves handling various reservation requests.

Qualifications

• Excellent communication skills in both English and Mandarin.
• Problem solving and a strong sense of responsibility.
• Experience in Customer Care and hotel industry preferred.

Responsibilities

• Handle pre and post reservation inquiries via phone and email.
• Modify, change, or cancel existing reservations.
• Act as liaison between guests and hotels to resolve complaints.

Skills

Excellent communication skills in English and Mandarin

Problem solving

Sense of responsibility

Customer friendly

Experience in Customer Care

Understanding of internet and hotel industry

Job description

A leading service provider in Kuala Lumpur is seeking a Customer Service Representative for their Mandarin Support team. You will handle customer reservations and inquiries with a focus on providing excellent service. The ideal candidate should have strong communication skills in both English and Mandarin and be experienced in customer care, particularly in the hotel industry. This full-time role promotes customer satisfaction and involves handling various reservation requests.