Customer Service Representative - Mandarin Support - Reservation Project

TP; Kuala Lumpur; On-site; MYR 30,132 - 39,060; Full time

Job summary

A leading service provider in Kuala Lumpur is seeking a Customer Service Representative for their Mandarin Support team. You will handle customer reservations and inquiries with a focus on providing excellent service. The ideal candidate should have strong communication skills in both English and Mandarin and be experienced in customer care, particularly in the hotel industry. This full-time role promotes customer satisfaction and involves handling various reservation requests.

Qualifications

• Excellent communication skills in both English and Mandarin.
• Problem solving and a strong sense of responsibility.
• Experience in Customer Care and hotel industry preferred.

Responsibilities

• Handle pre and post reservation inquiries via phone and email.
• Modify, change, or cancel existing reservations.
• Act as liaison between guests and hotels to resolve complaints.

Skills

Excellent communication skills in English and Mandarin

Problem solving

Sense of responsibility

Customer friendly

Experience in Customer Care

Understanding of internet and hotel industry

Job description

Join to apply for the Customer Service Representative - Mandarin Support - Reservation Project role at TP

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

• Excellent communication skills in English and language required;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
• Experienced with Customer Care, internet and hotel industry;
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle customer requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Make outbound calls to hotels/guests to arrangement special requests;
• Act as liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Consulting, and Finance

Industries

• IT Services and IT Consulting, Business Consulting and Services, and Consumer Services

Referrals increase your chances of interviewing at TP by 2x

Get notified about new Customer Service Representative jobs in Greater Kuala Lumpur.