Hotel Reservation - Mandarin Speaking (Malaysia)

CB Talents SP; Seremban; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

International environment

Career growth opportunities

Global hospitality exposure

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support specialist for Hotel Reservation to join our growing international team in Malaysia. You will assist guests, verify reservations, and ensure a smooth booking experience, working in a fast-paced environment.

This full-time role reports to our Sales/Reservations team at the G Tower site in Malaysia and requires fluency in English and Mandarin, hotel reservation experience, and a customer-first mindset.

Qualifications

• Proficient in English and Mandarin (spoken, written, reading).
• Bachelor's degree, Diploma, or equivalent in any field.
• Hotel/Reservation experience is required.
• Customer-focused with strong communication skills.
• Good problem-solving and active listening abilities.

Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

Skills

Bilingual English/Mandarin

Customer service skills

Problem solving

Education

Bachelor's degree / Diploma / equivalent

Job description

About the job Hotel Reservation - Mandarin Speaking (Malaysia)

We're looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

- Rotational 24/7 Shift
- G Tower, Malaysia

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

What We're Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor's degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer-focused with strong communication skills
• Good problem-solving and critical thinking ability
• Active listener; able to handle inquiries and objections professionally
• Positive attitude, adaptable, and eager to learn.

Why Join Us?

• Competitive salary package
• Opportunity to work in a growing international environment
• Supportive team culture with career growth opportunities
• Exposure to global customers and hospitality operations

Let's apply now by submitting your updated English CV! Xièxiè