Hotel Reservation - Mandarin Speaking (Malaysia)

Cross Border Talents; Sarawak; Sur place; MYR 36 000 - 54 000; Plein temps

Résumé du poste

CB Talents SP in Malaysia is seeking a Mandarin-speaking Customer Support agent for Hotel Reservation. You will handle inquiries from global customers with English and Mandarin, joining a fast-paced, international team.

This role requires hotel/reservation experience, strong communication, problem solving, and a proactive attitude. Rotational 24/7 shift at G Tower, Malaysia, with opportunities for career growth.

Qualifications

• Bachelor's degree, Diploma, or equivalent in any field.
• Hotel/Reservation experience is required.
• Customer-focused with strong communication skills.
• Good problem-solving and critical thinking ability.
• Active listener; able to handle inquiries and objections professionally.
• Positive attitude, adaptable, and eager to learn.

Responsabilités

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

Connaissances

Mandarin

English

Customer focus

Communication

Active listening

Problem solving

Formation

Bachelor’s degree or Diploma

Description du poste

About the job Hotel Reservation - Mandarin Speaking (Malaysia)

We're looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

- Rotational 24/7 Shift
- G Tower, Malaysia

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

What We're Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor's degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer-focused with strong communication skills
• Good problem-solving and critical thinking ability
• Active listener; able to handle inquiries and objections professionally
• Positive attitude, adaptable, and eager to learn.

Why Join Us?

• Competitive salary package
• Opportunity to work in a growing international environment
• Supportive team culture with career growth opportunities
• Exposure to global customers and hospitality operations

Let's apply now by submitting your updated English CV! Xièxiè