Hotel Reservation - Mandarin Speaking (Malaysia)

CB Talents SP; Sarawak; On-site; MYR 36,000 - 54,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Mandarin-speaking Customer Support agent for Hotel Reservation. You will handle inquiries from global customers with English and Mandarin, joining a fast-paced, international team.

This role requires hotel/reservation experience, strong communication, problem solving, and a proactive attitude. Rotational 24/7 shift at G Tower, Malaysia, with opportunities for career growth.

Qualifications

• Bachelor's degree, Diploma, or equivalent in any field.
• Hotel/Reservation experience is required.
• Customer-focused with strong communication skills.
• Good problem-solving and critical thinking ability.
• Active listener; able to handle inquiries and objections professionally.
• Positive attitude, adaptable, and eager to learn.

Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

Skills

Mandarin

English

Customer focus

Communication

Active listening

Problem solving

Education

Bachelor’s degree or Diploma

Job description

About the job Hotel Reservation - Mandarin Speaking (Malaysia)

We're looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

- Rotational 24/7 Shift
- G Tower, Malaysia

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

What We're Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor's degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer-focused with strong communication skills
• Good problem-solving and critical thinking ability
• Active listener; able to handle inquiries and objections professionally
• Positive attitude, adaptable, and eager to learn.

Why Join Us?

• Competitive salary package
• Opportunity to work in a growing international environment
• Supportive team culture with career growth opportunities
• Exposure to global customers and hospitality operations

Let's apply now by submitting your updated English CV! Xièxiè