Hotel Reservation - Mandarin Speaking (Malaysia)

CB Talents SP; Penang; On-site; MYR 39,060 - 61,380; Full time

Benefits offered by this job

Competitive salary package

Growing international environment

Career growth opportunities

Exposure to global customers and hotel

Job summary

CB Talents SP in Malaysia is seeking a Mandarin-speaking Customer Support specialist for Hotel Reservation. The role requires handling inquiries, supporting the Sales team, and ensuring smooth booking experiences in a fast-paced, international environment.

You will work on a rotational 24/7 shift at G Tower, Malaysia. Ideal candidates are fluent in English and Mandarin, with hotel/reservation experience, strong communication, and a proactive problem-solving mindset.

Qualifications

• Mandarin and English proficiency in speaking, reading and writing
• Hotel/Reservation experience required
• Customer-focused with excellent communication
• Strong problem-solving and listening skills

Responsibilities

• Support Sales team and resolve customer issues
• Handle escalations and verify sales accurately
• Follow up on cases until resolution
• Deliver professional, high-quality customer service
• Create a positive and seamless customer experience
• Provide timely, accurate support while adhering to SOPs

Skills

English

Mandarin

Customer-focused

Strong communication

Problem-solving

Active listening

Education

Bachelor's degree / Diploma / equivalent

Job description

About the job Hotel Reservation - Mandarin Speaking (Malaysia)

We're looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

- Rotational 24/7 Shift
- G Tower, Malaysia

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

What We're Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor's degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer-focused with strong communication skills
• Good problem-solving and critical thinking ability
• Active listener; able to handle inquiries and objections professionally
• Positive attitude, adaptable, and eager to learn.

Why Join Us?

• Competitive salary package
• Opportunity to work in a growing international environment
• Supportive team culture with career growth opportunities
• Exposure to global customers and hospitality operations

Let's apply now by submitting your updated English CV! Xièxiè