Reservations Support - Mandarin (Penang)

TP; George Town; On-site; MYR 46,000 - 55,000; Full time

Job summary

TP in Penang, Malaysia seeks a customer care professional for a hospitality-facing role. You will handle reservation inquiries via phone and email, assist with bookings, and act as the main link between guests and hotel partners to resolve issues. A fast-paced, global travel environment awaits.

Fluent English and Mandarin, strong problem solving, and prior hotel/customer care experience are desired. Flexible shift patterns are available within a 5-day work week with rotating monthly shifts.

Qualifications

• Handle reservation inquiries via phone and email.
• Modify or cancel bookings and manage special requests.
• Be the liaison between guests and hotels to resolve concerns.
• Deliver outstanding service while supporting hotel partners.

Responsibilities

• Handle reservation-related inquiries (pre & post) via phone and email.
• Modify or cancel bookings, manage special requests.
• Be the key liaison between guests and hotels to resolve concerns.
• Deliver outstanding service while supporting hotel partners.

Skills

Excellent communication

English & Mandarin

Problem-solving

Commercial thinking

Customer care experience

Job description

Working Hour: 24/7 (5Days work, 2 days OFF)

Salary: 4500RM (All in packages)

Are you passionate about hospitality and customer care? Join us to support travelers around the world in a fast-paced, global environment!

• Handle reservation-related inquiries (pre & post) via phone and email
• Modify or cancel bookings, manage special requests
• Be the key liaison between guests and hotels to resolve concerns
• Deliver outstanding service while supporting hotel partners

What You Bring:

• Excellent communication in English and Mandarin
• Strong problem-solving & commercial thinking
• Experience in customer care or the hotel industry
• Able to work rotating shifts (monthly)

If you're customer-focused, solutions-driven, and love the travel industry — we want to hear from you!