Hotel Reservation - Mandarin Speaking (Malaysia)

CB Talents SP; Perak; On-site; MYR 33,480 - 66,960; Full time

Benefits offered by this job

Competitive salary package

International environment

Career growth opportunities

Exposure to global customers

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support specialist for Hotel Reservation in Malaysia. The role involves assisting the Sales team, resolving customer issues, and ensuring accurate verification while delivering excellent service in a fast-paced environment.

Ideal candidates are fluent in English and Mandarin, have a relevant degree or diploma, and possess hotel/reservation experience. The position offers a competitive salary and growth opportunities within an international

Qualifications

• English and Mandarin proficiency (spoken, written, reading)
• Hotel/Reservation experience is required
• Bachelor's degree, Diploma, or equivalent in any field

Responsibilities

• Support Sales team & resolve customer issues
• Handle escalations and ensure accurate sales verification
• Follow up on cases until resolution
• Deliver professional, high-quality customer service
• Create a positive and seamless customer experience
• Provide timely, accurate support while adhering to SOPs

Skills

English

Mandarin

Customer focus

Communication skills

Problem solving

Active listening

Adaptable

Eager to learn

Education

Bachelor's degree

Diploma

Job description

About the job Hotel Reservation - Mandarin Speaking (Malaysia)

We're looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

- Rotational 24/7 Shift
- G Tower, Malaysia

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

What We're Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor's degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer-focused with strong communication skills
• Good problem-solving and critical thinking ability
• Active listener; able to handle inquiries and objections professionally
• Positive attitude, adaptable, and eager to learn.

Why Join Us?

• Competitive salary package
• Opportunity to work in a growing international environment
• Supportive team culture with career growth opportunities
• Exposure to global customers and hospitality operations

Let's apply now by submitting your updated English CV! Xièxiè