Customer Service Representative - Mandarin Speaking

TP; Johor Bahru; On-site; MYR 36,000 - 51,000; Full time

Job summary

TP is seeking a Customer Service Representative to assist customers with enquiries and provide accurate information across phone, email, and chat channels. The role focuses on delivering professional support and building positive relationships with customers in a dynamic environment.

The ideal candidate is fluent in Mandarin (C1) with basic English (B1), has excellent communication skills, and is willing to work onsite in Johor with rotating shifts as required.

Qualifications

• Fluent Mandarin (C1) required.
• Basic English (B1) required.
• Excellent verbal and written communication skills.
• Willing to work onsite in Johor and handle rotational shifts.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide accurate information on products, pricing, and availability.
• Understand customer needs and provide solutions.
• Coordinate with internal departments to resolve enquiries.
• Perform accurate data entry and update customer information.
• Maintain a high standard of customer service and professionalism.
• Follow company procedures and service guidelines.

Skills

Mandarin (C1)

English (B1)

Customer service

Data entry

Job description

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About the Company

We are looking for a customer-focused and proactive individual who enjoys communicating with people and solving customer concerns. You will play an important role in delivering a positive customer experience and building strong customer relationships.

About the Role

As a Customer Service Representative, you will be responsible for assisting customers with their enquiries, providing accurate information, and ensuring their needs are addressed professionally and efficiently.

Key Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide accurate and knowledgeable responses to enquiries related to products, pricing, and availability.
• Understand customer needs and provide appropriate solutions.
• Coordinate with internal departments to resolve customer enquiries and meet customer needs.
• Perform accurate data entry and update customer information across various platforms.
• Maintain a high standard of customer service and professionalism.
• Follow company procedures and service guidelines.

Requirements

• Open to fresh graduates; relevant customer service experience is an advantage.
• Fluent in Mandarin (C1 level).
• Basic English (B1 level).
• Excellent verbal, written, interpersonal, and communication skills.
• Good telephone etiquette and customer service skills.
• Ability to multitask, organize, and prioritize tasks effectively.
• Detail-oriented with good problem-solving skills.Willing to work onsite in Johor.
• Willing to work according to the assigned working schedule, including rotational shifts where required.