Customer Support Specialist – Mandarin Speaker

Savior Artigos Texteis Lda; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is seeking a Mandarin-speaking Customer Support Specialist to provide frontline technical and operational assistance. You will handle inquiries on orders, deliveries, payments, and product questions, while troubleshooting issues in real time.

The role requires Mandarin at C1 and English at B2, a valid bachelor's degree or diploma, and is offered as a full-time position with a 24/7 rotational shift. Local KL-based candidates are preferred.

Qualifications

• Mandarin language proficiency at C1 level; English at least B2.
• Minimum 6 months customer support experience; fresh graduates welcome.
• Bachelor's degree or Diploma required in any field.

Responsibilities

• Assist customers with post-order inquiries, delivery times, order status, payments, and pre-orders.
• Troubleshoot product issues in real-time using analytical skills.
• Maintain quality interactions to meet CSAT and call audit standards.
• Navigate multiple internal tools and systems to research and resolve issues.
• Log and track interactions into CRM as per procedures.
• Continuously learn about client products and brand strengths.

Skills

Mandarin language

Customer support

Technical troubleshooting

CRM usage

Multi-tasking

Problem solving

Time management

Education

Bachelor's degree

Diploma

Tools

CRM systems

Mobile/PC troubleshooting

Job description

Job Title: Customer Support Specialist – Mandarin Speaker (Local)

Location: Kuala Lumpur, Malaysia

Employment Type: Full-time (Rotational Shift)

About The Role

Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.

Key Position Details

• Salary: Up to RM 4,500 Gross (Includes basic salary + Language Allowance)
• Schedule: 24/7 Rotational Shift (5 working days, 2 days off per week)
• Location: Kuala Lumpur, Malaysia (Note: Relocation support is not provided; local applicants or those based in KL are preferred)

Core Responsibilities

• Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
• Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
• Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
• Multitasking & Navigation: Seamlessly navigate multiple internal tools and systems simultaneously to research and resolve issues efficiently.
• Data Logging: Accurately log, track, and capture all interaction data into CRM systems according to operational procedures.
• Continuous Learning: Maintain up-to-date expertise on all client products, features, and brand strengths.

Language & Education

• Mandarin: C1 Proficiency (Fluent speaking, reading, and writing).
• English: B2 Proficiency (Strong command of reading, writing, speaking, and listening).
• Education: Bachelor's Degree, Diploma, or equivalent in any field.

Experience & Skills

• Work Experience: Minimum 6 months of customer support experience in any industry. (Fresh graduates with a Diploma/Degree are welcome and strongly encouraged to apply!)
• Tech Savvy: Hands-on experience with mobile operating systems, smartphones, tablets, PCs, or laptops, plus basic hardware/software troubleshooting skills.
• Mindset: Strong curiosity for tech, eager to take feedback, and committed to continuous learning.
• Soft Skills: Excellent time management, ability to stay calm under pressure, and self-manage in a fast-paced environment. Call center experience is a distinct advantage.