Customer Service (Mandarin Speaker)

HT Group; Johor Bahru; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

Jora Malaysia is seeking a customer-focused Customer Service professional to handle inquiries across calls, live chats, and emails, supporting Malaysia, China and Hong Kong markets.

You will engage with customers from diverse markets, using product knowledge to provide accurate information, build loyalty, and contribute to a positive brand experience. The role requires a Diploma or Degree and 2-3 years in customer experience, with a willingness to work rotational shifts in a hybrid setup.

Qualifications

• Minimum Diploma or Degree in any field.
• 2-3 years in a customer experience / contact centre / sales environment.
• Automotive experience is a welcome advantage.
• Able to communicate effectively in English, Chinese and Cantonese.
• Must possess own transport.
• Willing to work on rotational shifts and a hybrid work arrangement.

Responsibilities

• Deliver outstanding customer experience across inbound calls, live chats, and emails.
• Convert cold-flow ad leads into high-converting sales across Malaysia, China and Hong Kong markets.
• Provide accurate product/service consultation while building long-term customer satisfaction and brand loyalty.
• Adapt to a fast-paced environment and efficiently manage high-volume customer touchpoints.

Skills

Multilingual EN/ZH/Cantonese

Customer service

Education

Diploma/Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a customer-focused and motivated Customer Service professional to join our team. In this role, you will be responsible for handling customer enquiries across multiple communication channels, providing product and service information, and supporting customers throughout their journey with us. You will also engage with customers from different markets, including Malaysia, China and Hong Kong. The ideal candidate is a confident communicator who enjoys interacting with customers, understands their needs, and is able to provide a positive and professional customer experience.

Key responsibilities

Deliver outstanding customer experience across inbound calls, live chats, and emails.

Convert cold-flow ad leads into high-converting sales across Malaysia, China and Hong Kong markets.

Provide accurate product/service consultation while building long-term customer satisfaction and brand loyalty.

Adapt to a fast-paced environment and efficiently manage high-volume customer touchpoints.

About you

Minimum Diploma or Degree in any field.

At least 2-3 years in a customer experience / contact centre / sales environment (Automotive industry experience is a welcome advantage)

Able to communicate effectively in English, Chinese and Cantonese, both spoken and written, as the role involves supporting customers from Malaysia, China and Hong Kong customers.

Must possess own transport.

Willing to work on rotational shifts and a hybrid work arrangement.