Customer Service Representative

SF International; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Representative to handle inbound and outbound calls, emails, and live chat in English and Mandarin to assist customers with their enquiries.

The role requires a minimum SPM and at least 1 year in a related field, with familiarity in CRM systems and MS Office. You will address customer needs, escalate shipments as needed, and perform ad-hoc tasks as directed by management.

Qualifications

• Minimum SPM qualification.
• Minimum 1 year of experience in a related field.
• Proficiency with CRM and MS Office applications.

Responsibilities

• Perform inbound and outbound calls, emails and live chat on customer enquiries in English and Mandarin.
• Advise customers based on the enquiries.
• Escalate shipments when requested by customers.
• Articulate issues or requests raised by customers.
• Ad-hoc tasks as advised by management.

Skills

English

Mandarin

Communication skills

Education

SPM

Tools

CRM system

MS Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Representative (Basic Salary + Allowances + KPI Incentive)

Key Responsibilities

• Perform inbound and outbound calls, emails and live chat on customer enquiries in English and Mandarin.
• Advise customers based on the enquiries.
• Escalate any shipments that is requested by customer.
• Capable to articulate issues / requests that are brought up by the customers.
• Ad-hoc tasks as advised by management.

Job Requirements

• Minimum SPM in any studies.
• Possess a minimum of 1 years working experiences in the related field.
• Familiar with CRM system & MS Office