Online Customer Service

JJ EMAS ENTERPRISE; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

EPF & SOCSO

OT allowance

Annual leave

Friendly working environment

Job summary

JJ EMAS ENTERPRISE is seeking a Mandarin-speaking customer service representative to respond to inquiries via WhatsApp and other online platforms. You will provide product pricing and delivery information, handle orders, and deliver after-sales support with a focus on friendly, timely service.

Ideal candidates are bilingual with good communication and problem-solving skills, patient and detail-oriented, willing to learn, and able to work in Johor Bahru on a rotating Saturday schedule.

Qualifications

• Customer service experience is an advantage.
• SPM graduates without experience are welcome to apply, training will be provided.
• Good communication and problem solving skills.
• Basic computer skills and familiarity with online chat platforms.
• Able to read and write in Mandarin, English or Bahasa Malaysia.
• Responsible, patient, detail-oriented and willing to learn.
• Able to work on a rotational Saturday schedule (alternate).
• Mandarin-speaking candidates will be serving Mandarin-speaking customers.

Responsibilities

• Respond to customer enquiries through WhatsApp and other online platforms.
• Provide accurate information about products, pricing and delivery arrangements.
• Handle customer enquiries, orders and after-sales service.
• Follow up with customers and provide timely and friendly assistance.
• Assist in handling customer complaints and resolving issues.
• Coordinate with sales packing and delivery teams to ensure orders are processed smoothly.
• Support live streams and other online operations when required.

Skills

Communication

Problem solving

Digital literacy

Mandarin language

Education

SPM graduate

Tools

Online chat tools

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Respond to customer enquiries through WhatsApp and other online platforms

Provide accurate information about products, pricing and delivery arrangements

Handle customer enquiries, orders and after-sales service

Follow up with customers and provide timely and friendly assistance

Assist in handling customer complaints and resolving issues

Coordinate with sales packing and delivery teams to ensure orders are processed smoothly

Support live streams and other online operations when required

Requirements

Customer service experience is an advantage

SPM graduates without experience are welcome to apply, training will be provided

Good communication and problem solving skills

Basic computer skills and familiarity with online chat platforms

Able to read and write in Mandarin, English or Bahasa Malaysia

Responsible, patient, detail-oriented and willing to learn

Able to work on a rotational Saturday schedule (alternate)

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Working days:
Monday to Friday 9am-7pm
Saturday alternate 9.30am-5.30pm

EPF, SOCSO, OT. allowance, annual leave, MC

Friendly working environment