Customer Service Representative | Bahasa Malaysia Language

Concentrix; Kuala Lumpur; On-site; MYR 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave 19 days

Medical leave 14 days

Medical insurance

Job summary

Jora Malaysia is hiring for a Customer Service position on a Digital Financial Project, requiring Bahasa Malaysia and English language skills in Kuala Lumpur. The role operates on a 24-hour rotational shift with 5 working days and 2 off days each week.

Intake is on 14 September 2026. Basic salary is RM2700 with additional OT allowances based on availability, plus annual and medical leaves, and standard EPF/SOCSO/EIS benefits.

Qualifications

• Fluency in Bahasa Malaysia and English.
• Customer service experience is a plus.

Responsibilities

• Provide customer support for digital financial project.
• Assist customers with inquiries in Bahasa Malaysia and English.
• Escalate issues to appropriate teams when needed.

Skills

Bahasa Malaysia

English

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Position | Digital Financial Project - Bahasa Malaysia and English Language

Working days: 5 working days and 2 off days in a week

24 hours rotational shift basis

Intake Date - 14 September 2026

SALARY & BENEFITS

Basic salary - RM2700 ( fixed and not negotiable )

Additional allowance provided for OT PROGRAM ( this is not forced and based on agent's availability )

Opportunity for Internal Promotion such as Team Leader , SME as project is expanding

Annual leave - 19 days

Medical leave - 14 days

Medical insurance card

EPF, SOCSO, EIS