Customer Service Representative (Cantonese)

Asia Recruit; Putrajaya; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

Medical Insurance

Allowance Provided

EPF

SOCSO

EIS

Training Provided

Overtime Pay

5 Working Days

Medical and Hospitalisation Leave

Annual Bonus

Performance Bonus

Company Trip

Job summary

Asia Recruit is seeking a customer support professional fluent in Cantonese and English to assist Cantonese-speaking customers in Malaysia. The role emphasizes strong communication, empathy, and IT product awareness to resolve inquiries and support orders.

Candidates should have a minimum education level of SPM or equivalent, with a customer-centric attitude and excellent multitasking skills. The position involves handling chats, calls, and transactional records across multiple channels.

Qualifications

• Language proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.
• Basic computer literacy and interest in IT/technology products to assist with inquiries.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products to answer questions effectively.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions and transactions.

Skills

Cantonese

English

Education

SPM/O Level/SKM 1-3

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.

Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.

Core Competencies:

Strong problem-solving, active listening, and conflict resolution skills to manage customer complaints empathetically.

Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.

Professional, customer-centric attitude with strong attention to detail.

Requirement

• Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.

• Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

• Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.

• Core Competencies:

  • Strong problem-solving, active listening, and conflict resolution skills to manage customer complaints empathetically.

  • Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.

  • Professional, customer-centric attitude with strong attention to detail.

Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

• Annual Leave
• Medical Insurance
• Allowance Provided
• EPF
• SOCSO
• EIS
• Training Provided
• Overtime Pay
• 5 Working Days
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus
• Company Trip