Client Service Representative (Thai Speaking)

Welsend Global Services; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Outpatient

KPI Allowances

Allowance Provided

5 Working Days

Job summary

Welsend Global Services in Kuala Lumpur is seeking a Customer Experience Representative who will handle customer inquiries across calls, email, and live chat. Fluency in English and Thai is required, with at least one year of customer service experience.

You will aim to resolve issues quickly, manage escalation when needed, and help collect feedback to improve services. The role includes weekend and public holiday shifts, with a focus on customer satisfaction.

Qualifications

• Must be fluent in English and Thai.
• At least 1 year of customer service experience.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via inbound/outbound calls, email, and live chat.
• Resolve issues and provide timely solutions.
• Escalate unresolved issues as needed.
• Gather customer feedback to improve services.
• Meet KPIs for customer satisfaction, response time, and efficiency.

Skills

Bilingual: English & Thai

Customer service

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Client Service Representative (Thai Speaking)

Language Skills: Must be fluent in EnglishandThai

Work Authorization: Open ONLY to Malaysian citizens or Permanent Residents / Spouse Visa holders with valid legal work authorization (No company visa sponsorship provided).

Experience: At least 1 year of experience in a customer service role.

Communication Skills: Excellent verbal and written communication and interpersonal skills.

Organization & Time Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively.

Multitasking: Ability to handle multiple tasks efficiently and work under pressure.

Customer Focus: A strong customer-eccentric attitude and commitment to providing exceptional service.

Shift Availability: Willing to work in shifts, including weekends, and public holidays.

Problem Solving: Strong problem-solving skills with the ability to think quickly and handle challenging situations.

Industry Experience: Previous experience in a similar industry or role is an advantage.

Requirement

Requirements:

• Language Skills: Must be fluent in EnglishandThai
• Work Authorization: Open ONLY to Malaysian citizens or Permanent Residents / Spouse Visa holders with valid legal work authorization (No company visa sponsorship provided).
• Experience: At least 1 year of experience in a customer service role.
• Communication Skills: Excellent verbal and written communication and interpersonal skills.
• Organization & Time Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Multitasking: Ability to handle multiple tasks efficiently and work under pressure.
• Customer Focus: A strong customer-eccentric attitude and commitment to providing exceptional service.
• Shift Availability: Willing to work in shifts, including weekends, and public holidays.
• Problem Solving: Strong problem-solving skills with the ability to think quickly and handle challenging situations.
• Industry Experience: Previous experience in a similar industry or role is an advantage.

Responsibility

We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, including inbound and outbound calls, email, and live chat.

Key Responsibilities:

• Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
• Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.
• Escalation Management: Escalate unresolved issues to higher-level support when necessary.
• Feedback and Insights: Gather and share customer feedback and insights with management or product teams to help improve services and products.
• KPI Achievement: Meet personal and team goals for customer satisfaction, response time, and service efficiency.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Outpatient
• KPI Allowances
• Allowance Provided
• 5 Working Days