Customer Service Representative

Blue Box Cold Chain Sdn Bhd

Shah Alam

On-site

MYR 28,000 - 42,000

Full time

5 days ago

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Benefits offered by this job

Annual leave

Sick leave

Bonus

Medical Insurance Coverage

Yearly Increment

Career Progression

EPF

SOCSO

Training Provided

Allowance Provided

Job summary

Blue Box Cold Chain Sdn Bhd in Malaysia is seeking a customer service professional to handle inbound and outbound calls, ensuring timely solutions and high customer satisfaction. Fresh graduates are encouraged to apply; basic computer skills (Excel/Word) and strong communication are essential.

The role offers evening shifts, alternate Saturdays, and opportunities for career progression. Experience with social media is a plus, and you will follow company service standards while maintaining

Qualifications

Fresh graduates are encouraged to apply.
Good communication and interpersonal skills.
Knowledge in basic computer operations (Excel/Word).
Ability to multi-task, prioritise and manage time effectively.
Social media savvy.

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be guided by the company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaints, provide appropriate solutions and follow up to ensure resolution.
Keep records of customer interactions and process customer accounts.

Skills

Customer Service

Telephone Etiquette

Multitasking

Communication

Social Media

Tools

Microsoft Excel

Microsoft Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are encouraged to apply.

Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.

Possess good telephone etiquette with a smiley voice.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Good communication and interpersonal skills.

Ability to multi-task, prioritise and manage time effectively.

Social media savvy.

Shift Schedule

Evening Shift: 5:00 PM - 2:00 AM
Evening Shift: 3:00PM - 12:00 AM
Day Shift: 9:30 AM - 6:30 PM

Additional Information

Saturday: Alternate working days

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Benefits