Customer Service Executive

Blue Box Cold Chain Sdn Bhd; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Bonus

Medical Insurance

Training Provided

Allowance Provided

Job summary

Blue Box Cold Chain Sdn Bhd is seeking a customer service associate in Shah Alam to handle inbound and outbound calls, provide fast solutions, and ensure high customer satisfaction. The role requires good telephone etiquette, strong communication, and basic MS Office skills.

Fresh graduates are welcome to apply; prior experience is beneficial though not essential. The position includes on-site shifts in the evening and day schedules with opportunities for career progression.

Qualifications

• Fresh graduates encouraged to apply.
• Experience in customer service is an advantage but not essential.
• Strong communication and interpersonal skills.
• Basic computer knowledge including MS Office.

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Skills

Customer service

Telephone etiquette

Communication skills

Interpersonal skills

Time management

Social media

Tools

Microsoft Excel

Microsoft Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are encouraged to apply.

Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.

Possess good telephone etiquette with a smiley voice.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Good communication and interpersonal skills.

Ability to multi-task, prioritise and manage time effectively.

Social media savvy.

Shift Schedule

• Evening Shift: 5:00 PM - 2:00 AM
• Evening Shift: 3:00PM - 12:00 AM
• Day Shift: 9:30 AM - 6:30 PM

Additional Information

• Saturday: Alternate working days

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you may be able to get promotion easily.
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided